Just go through Ticketmaster or the event website directly. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Report as inappropriate. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Just another company who still made money over COVID. Read more Comments: 0 Vivid seats is horrible. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Group tickets DO NOT need to have electronic tickets. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. I want my $1,500 back in my bank account. HORRIBLE experience. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Do not trust Vivid Seats!!!! Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. . I don't expect they are willing to give an apology. I had to purchase four more tickets that were handicapped seats from the venue. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Save. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. We would like to look further into this for you. Enjoy reading our tips and recommendations. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Vivid seats will not do anything. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Claim your listing for free to respond to reviews, update your profile and manage your listing. I bought 2 tickets to Super bowl for my 11 year old son. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. These people are thieves and liars. Looking for the best way to buy and sell mobile tickets? Also, VividSeats says all orders are 100% . My friends and I attend several differant venues and purchase tickets online. On 02/16/2023, I bought two concert tickets. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Anyone can write a Trustpilot review. Jeremy of Las Vegas, NV Verified Reviewer. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. and go to stub hub and . We are filing fraud with the bank and reporting to the bbb. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Ticket master from now on! The company says it "provides a legit, safe and secure platform. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Avoid this site and their markup fees! Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. At this venue, Section B is behind the Pit. Thank you. The latest review was 2 months ago. Good Grief. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I specifically chose a section my whole group is in. We use dedicated people and clever technology to safeguard our platform. This complaint was posted by a verified customer. I do expect a responce and an apology for this overcharge. It also assists sellers who have tickets and want to sell them safely. I usually stick to stubhub. Apply this Vivid Seats coupon code for $15 off first . Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I do expect a responce and an apology for this overcharge. I purchased tickets for the New Edition concert through Vivid Seats. This is an unfair and unnatural economics meant to hurt you. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid Seats Review Summary. I will never use vivid seats ever again. He was very polite, professional, kind, and made the process very easy! Angel P helped me out. The. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Crooks. This Yelper's account has been closed. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. These were sold from the originator which means there's no reason they couldn't have been refunded. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Find out how we combat fake reviews. Heads up. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. I'm very disappointed in Vivid Seats. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. There was not enough time to even get to the venue. I ordered premium tickets for the orchestra section. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. We were also told that the tickets would show up within 48 hours on the event. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Vivid Seats is an independently owned and operated online marketplace. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Day of game they said only had 2 tickets available and sold my other 4. It asked how many tickets I wanted which I selected two. I just want the tickets I spent my hard earned money on. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. That clearly didn't happen bc I received NO TICKETS! Recent customer reviews are positive. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Click here to get notifications about new complaints of Vivid Seats. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I do not expect Keillor to come back to Denver at his age. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. So I have no tickets and am out $600. Absolutely disgusting. I tried calling two hours before my event as the tickets never arrived. She knew exactly what I needed and arranged to have it. But, what I'm reviewing . Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Long story short the ticket transfer did not go smoothly. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. After setting up a ticket master account my tickets were sent to me. Absolute worst customer service ever. I just want the Tickets I spent over 2 thousand of my hard earned money on. Barbara, who is my agent, was absolutely the best that you could have. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Then allows the seller to change the date to the day of the event. Vivid nor Ticketmaster seem to care about my issue. I had to call to verify that these seats are in fact in different rows one behind the other. Below is a collection of reviews and ratings pulled for your easy reference. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Yes. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. The issue was they didnt have the tickets, but had 2 close by. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I someone needs to hold ticket brokers responsible. Nowhere on their site did it say that these two tickets wouldn't be next to each other. All Rights Reserved. The seller sets the ticket price. After a couple days and a hour or two of being on hold I finally received my refund. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Tickets were electronic via phone. Our content is intended to be used for general information purposes only. Overall, my experience was very positive. The site didn't show the total of $632.10 until after I purchased the tickets. Desired outcome: I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Her personality was fantastic and the whole experience was just perfect. No. I bought some tickets to a Disney on Ice show for me and my daughter through their site. 3 for $533.58. Customer identification can be provided if needed. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". What I received were tickets in Section B, Row N, Seats 147 & 148. I spoke with Carlos A over the phone to purchase my tickets. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. We paid $1,279.45 for these tickets. We understand how this may be upsetting for you. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Scammed!!! Share your photos and videos with others to prove the truth of your words. Full refund and apology for lack of ticket delivery. We appreciate your patience. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Who Sets the Price on Vivid Seats? Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. The site is a fraud and they are aware. Shame shame for all the people you have messed with and hurt. They won't refund me or get me two tickets together. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Melinda, your concerns are absolutely valuable and matter to us. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. We also ensure all reviews are published without moderation. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. SO basically, they lied in the e-mail, and lied that replacements were offered. Vivid Seats Culture At a Glance. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Desired outcome: Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. 100% Buyer Guarantee is a complete falsity. The staff are even more amazing. Leave the paper at home! In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Never received tickets or a refund let alone even an apology. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. My tickets were not released until 1 week before the show. I had to buy either 1 or 3. You can count on usas our fans already know. Service 254 Value 245 Shipping 164 When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Thank you Amanda. What kind of scam is this? Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I purchased tickets through you company for the September 11, 2022 Rodeo. BS. Refunds can only be granted in the event a show is cancelled. The Insurance is not included. They refuse to give a refund due to sending the tickets prior to showtime. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. The insurance was $65.82. We launched @recap.email and legal webhooks. Over 100 million tickets sold. They are efficient, professional and the price is always right. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Looking for the best way to buy and sell mobile tickets? They refunded, but I am out 2 nights for the hotel. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Vivid seats sucks. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Called customer service and she said we have to fill out a form and wait. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Ordered tickets for Gary Allan concert last September. Never again. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. When I went on their "live chat" to inquire, they didn't respond at first . For more information about reviews on ConsumerAffairs.com please visit our The market price provided by Vivid was over $500 per ticket. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sign up to receive our free weekly newsletter. Avoid purchasing thru Vivid at all cost. Dont EVER use vivid seats for any purchases. I had a great experience. Patient, reassuring, and kind -- why I will use this entity again! So I recommend never buying anything from this place. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Well start sending you the news you need delivered straight to you. only our *Volume Resellers* are allowed to re-sell tickets. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Takes no accountability for a time glitch that had us go to a show at the wrong time. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Claim it and get a lot of features. She says no digital. So, if you sell tickets for $100, you will receive $90. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. When I go the tickets, I called the venue and was told they were not handicap. It went to automated system and never got a person to talk to. However, no matter what link they have provided I cannot access these tickets. THEY ARE SCAMMERS. Dont use this site they are horrible. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. From over pricing. A refund or seats in RTC4. Ticket Listing Information 9. Then the day of the event I got an email cancelling my ticket. I highly recommend purchasing tickets from a verified seller on Vivid Seats. You get an email when the tickets are sold, and then you either upload them or ship them. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I had an expensive ticket to the Garrison Keillor show at Red Rocks. Your transaction is secure, and you also get a full refund for canceled events. I tried not to trip thinking I could sell them forward. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . VividSeats has B rating with the BBB.org as of September 2022. With the plethora of ticket resell sites, this is one to avoid. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Could never get the tickets. I was told that I should have known that by this note that was listed: xfer Piggyback. I then I received an electronic transfer notification which I followed through on. The agent will be able to grant you a refund if your scheduled event has been canceled. Original review: Feb. 9, 2023. We understand it's frustrating when events are postponed. This was an absolute nightmare. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Full refund and apology for lack of ticket delivery. We encourage you to monitor your bank and email for further updates on your order.
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