If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. No compensation is payable in respect of minor changes. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Please read these Booking Conditions carefully. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Travel insurance is also recommended by the Foreign and Commonwealth Office. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. No need to worry, your credit is associated with your original booking and not just your email address. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Final payment is due 60 days prior to the tour start date. You also can't split it between multiple flights. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. All rights reserved. We advise travellers to retain sufficient local currency to meet these charges. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. You will need to know the legal name and date of birth of your friend(s). Depends on the airline policy. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. We strive to make sure your travel arrangements are satisfactory. If you don't see a credit there, but think you have one, just give us a call. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Airlines may deny boarding without the proper identification. Refund Policy. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. And ICYMI, you dont have to be a student to book on StudentUniverse! Please check that your passport is valid for 6 months or longer than your intended travel time. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. LAST UPDATED: March 3rd, 2023. (Opt out at any time). Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Airlines have been updating their policies regularly as the situation is still changing. Such recipients may include the overseas travel service providers with whom you seek to make a booking. You can also update your email address to a more permanent one on your account any time. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Call us when youre ready to rebook and we can help you use credit. We aim to provide you with an amazing travel experience. These include: In these instances, you would need to contact us for help completing your booking. 5 months later I am still trying to get my $900 back from this scam. Telephone calls to or from any of our consultants may be recorded for training purposes. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. If you would not like to accept the future travel credit, we can look into the possibility of a refund. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Become a FREE member to access our exclusive student travel discounts. +1 617 321 3281 if you booked online through our website. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Please see the chart below to see if your flight is eligible for these rewards. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Good. These policies and rules are binding on you, so be sure to review them before purchase. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Sometimes airlines provide us with fares we cannot display online, even to our members. Please ensure you read the credit details and then give us a call when youre ready to book. We may correct any pricing errors on our website at any time. Please check your applicable loyalty program for the specific terms of your membership. Most of these changes will be minor and we will advise you of them at the earliest possible date.
Coronavirus FAQ | StudentUniverse However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. A flight disappearing from your account typically means that the airline has cancelled it. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. First, visit the link for Studentuniverse Refund Policy Coupon Code. StudentUniverse is on a mission to make global experiences possible. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. There are a few exceptions that must be booked on the phone with our agents. These are intended to give a guide to the services and facilities you should expect from your accommodation. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. combination of at least two of the following components selected before Our agents cannot enter these codes once an order has been placed online. Please confirm which airline your credit is with by visiting My Wallet. At the time, most countries haven't announced a vaccination requirement. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). However, sometimes the deal may not be available for all dates or to/from all airports. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. accommodation (c) vehicle rental or (d) other tourist services Your travel credit is associated with your original booking. Please check your airline's policy. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK.