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StubHub sued over refunds for canceled events during coronavirus ConsumerAffairs is not a government agency. The U.S. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Easy sales process: Show was cancelled on 12/29/21 the day of the show. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. I bought 2 tickets to a concert in SC that was cancelled. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year.
StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 He was promptly told no because the game was not technically canceled, only postponed.
How to Get a Refund from StubHub - Christian Small In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Sign me up! They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. It is ridiculous. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. I chose CC. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. But the company does not need to comply with the law to avoid liability. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. According to the filing, McMillan purchased two tickets to an NHL game in early March.
Attorney General Yost Inks Agreement with StubHub to Issue Ohioans StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event.
Ticketmaster, StubHub removed from MLB ticket refunds suit As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. StubHub is represented by McDermott Will & Emery LLP. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. She told me this escalation process would take 3-5 business days. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Lied to me and stole from me. This is the first time I have been using this website. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. StubHub is an eBay company that began selling and reselling event tickets in 2000. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world.
Class Action Lawsuit Filed Against StubHub - Law Cities Bought tickets 2 months in advance for basketball game, never received them. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Unfortunately, the seller never came through with the e-mail transfer. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Read the complaint here: StubHub Refund Class Action Complaint In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. So Farley filed a credit card dispute against them, and won back his $600. What a scam.
StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. I was informed they could not secure the tickets from the seller. Come to find I was charged $300 from my bank account. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. The NHL postponed its season on March 12 in the massive wave of. We'll email you when an event is canceled. Read the complaint here: StubHub Refund Class Action Complaint. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company This time Stubhub claims they sold tickets and sent me email to transfer tickets. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The lawsuit cites several examples in which the site failed to make refunds. I still have tickets for myself for that Gabriel Iglesias show. Sign up to receive our free weekly newsletter. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.
Frustrated concert goers still fighting for refunds How to Request a Stubhub Refund [98% Success] - DoNotPay Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I purchased OHL tickets the day before the game. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. The company reportedlydoesnt have enough liquidity to honour these requests though. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I deleted my account. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Looking for a class action lawsuit in Nebraska.
Did StubHub's changed ticket refund policy violate Mass. law? The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business.
StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! Please use any other ticket resale company this one doesn't care about their customers. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. 01-21-2022 10:07 AM. I will never use this company again to buy or sell tickets. All Rights Reserved. Others were postponed. StubHub is the world's top destination for ticket buyers and resellers. I listed tickets and never heard back that they sold. I had to spend hours on the phone with StubHub just to get them to do their job. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. The news comes just over a week after ticket resale sites began requesting corporate bailouts. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the .
StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. I have not received any information on recovery of my money yet. I was told the offer for alternative tickets was the only offer that would be made other than a refund. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement.
StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe..
StubHub facing class-action lawsuit after changing refund policy amid A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Thank you, you have successfully subscribed to our newsletter! StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia.
StubHub settles with US Attorneys General over its COVID refunds policy As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. I bought my tickets under a much different safety expectation. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. When I called them on itthey said it was my fault and I have to resell the tickets. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. They're upset StubHub is refusing.
Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo Prices may be higher or lower than face value. . He also is very certain that the game is sure to be canceled. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. McMillan then asked StubHub to refund his money. We aim to provide readers with the most up-to-date information available about today's consumer products and services. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Gender Discrimination against Transgender and Nonbinary People. No mention is made of the safety of the attendees. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Sign up for ClassAction.orgs newsletter here. Not by phone, email, nor chat. I am not paying for this $500 nonsense. The first person I spoke with said that the tickets had been sent. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. I only hear that events will be cancelled if there are not enough performers. StubHub is an eBay company that began selling and reselling event tickets in 2000. This browser does not support PDFs. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. NEVER USE STUBHUB. Still no luck. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. In this . StubHub stopped guaranteeing cash refunds. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Add me I had cancelled tickets in Arizona last year. Shortly after, in May, StubHub . StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. 24/7 customer support: The court ordered the company to refund customers if the event was canceled and refund them in full. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. At the time of this writing, nothing has been proven in court.