document.write ("What's the point of no returns? : r/Ebay - reddit Buyers can always submit a return request, even if your returns policy says you don't accept returns. Trading Cards have a more limited return window. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. The authenticator's address will be provided to the seller in the Order details. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. 2 business days after receiving the returned item. document.write ("?zoneid=4"); If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Returns should be sent with tracked shipping that can be independently validated. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. if (document.context) document.write ("&context=" + escape(document.context)); However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. eBay Money Back Guarantee policy If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. If the buyer is responsible, choose your return address from the dropdown menu. Read theSeller protections policyto find out how to qualify to issue partial refunds. eBay closes the case. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Help for buyers and sellers. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. if (!document.MAX_used) document.MAX_used = ','; No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. For returns and exchanges less t See our Condition of returned items policy. There is no more seller protection. var m3_u = (location.protocol=='https:'? Please use this in a story so everyone knows. Classic Ebay sneak move. For example, you may have opted to automatically accept return requests. I denied the request, now Im pretty much waiting for negative feedback :(. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Enter the amount you wish to offer the buyer. Enter a return merchandise authorization number, if you use them. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Extremely frustrating. But, yes, you get refunded and get to keep the item as well. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Welcome to the Returns board! Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. I've tried sending messages, and all he says is "it doesn't work". If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. This is the loophole. If we're asked to step in and help, we may ask the buyer to return the item to you. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. From my experience it does deter some buyers from initiating a return request. How is it a benefit? How to go about returning an item when a seller doesn't accept returns? document.write ("How to handle a return request as a seller | eBay Start a return. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Both buyers and sellers must meet all applicable return requirements. Thanks for being honest about this. Since they refunded you right away, you aren't required to return the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Your reply explains just the opposite. Enter a Return Merchandise Authorization number, if you use them. Shopping Cart Integrations ii. I just sell locally to avoid all shenanigans. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. So they can make it sound as the 23 days was trying to help you. Setting up your return policy | eBay document.write ("'><\/scr"+"ipt>"); They also state that they cant guarantee the condition of the item being returned. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. You are the seller. Whether you need to accept the return depends on their reason for opening the return. Well which one is it? If we're asked to step in tohelp, we'll ask the buyer to return the item to you. if (document.mmm_fo) document.write ("&mmm_fo=1"); And frankly, I'm 100% okay with that. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Choose the item above to start resolving a return. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. am I required to pay for shipping? You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Slow but it beats the stress and aggravations. You can see it on the listing if it qualifies. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Carefully check the returned item before issuing a refund. If a seller loses a chargeback they may be eligible for payment dispute seller protections. 01:39 PM. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". As a no returns seller, I still get the option to accept a SNAD. eBay Will Not Back Your Return Policy - YouTube It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Fill in the total refund amount (s) and the return reasons. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. Buyer's expect returns. The above applies whether or not a seller accepts returns. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Something went wrong. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. '&charset='+document.characterSet : '')); After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. The item was shipped and confirmed as delivered. You can also use this option if you want to offer to let them exchange the item. I have a chrome plugin that replaces buyer with seller and seller with buyer. Some returns may remain open for up to 35 business days. If the buyer is responsible, choose your return address from the dropdown menu. This isn't working for me. Also this makes the process require the buyer send the item back instead of filing a claim. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. It may only be used to recoup losses when an item is returned used or damaged. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Return an item for a refund | eBay You can see it on the listing if it qualifies. eBay Money Back Guarantee covers most transactions on eBay. Now I just have to hope he actually sends back the keyboard instead of bricks. If we're asked to step in to help, we may ask the buyer to return the item to you. The seller claims the item is not compatible with his mobile device. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Proof of delivery for returned items