but when u need support / CS to talk and solve ur problems its literally non existant. September 14 It is clean and smart and well organised. I couldnt see your email address or Regus account reference in your message. As you can see from your statement of account, available online (e.g. Briana got my call. 8. Hard revenue focused. Manage all of your workspace and business needs. but when u need support / CS to talk and solve ur problems its literally non existant. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I sent Briana of Regus an email about how the procedure was going this week. October 8 When could I get my retainer back? International Association of Better Business Bureaus. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Need to find a different location? If you need further help, pleasespeak with our team member who is already in touch with you. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Browse our full range of products and services. Thats no big deal, makes sense. Best, Lorraine Brule Global Customer Service at Regus. Lease period: April and May 2018 After being in my new office they are increasing rent by 8.7%. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . The company left an official comment on this complaint. We may have received incorrect data. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. I still did not hear anything back from them. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. Here is my summary to strive for a refund of the retainer. this is absolutely gross and scam. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They signed me up for things that I didn't ask for - didn't realize it in the fine print. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We will then confirm your payment date and amount. 5. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Any that you do not require can be opted out through your online account. this is absolutely gross and scam. Our team members have always been in touch with you and worked with you to rectify this matter. One time I was waiting on the phone for almost three hours. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Hi Stephen, Requesting to have your retainer refund is an easy process. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Submit a complaint and get your issue resolved. Manage your Regus account in one place and make bookings on the move. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. We found a responsible person where we inform her about the problem. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We have office space and more to suit all budgets, in every city of the world. 4. But change is necessary and you as a change manager will be expected to lead from the front. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Regus is a complete and total scam company. We ask all our customers to add an automated payment method to their account. Best, Lorraine Brule Global Customer Service at Regus. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. At the end of your contract, they will automatically renew you without a signature and without consent. Please email me at Lorraine.brule@regus.com with your company name and details. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. The company left an official comment to this complaint. ComplaintsBoard.com is a leading complaint resolution website on the Internet. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. same goes with debt collector from malaysia that emailed me abt 3 months ago. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Its an automated process. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. You should receive your refund within 30 days after your agreement end date. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I could talk with Myesha. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? That exception is made on the understanding that an additional service retainer is payable. Appreciate your immediate reply. We find it very unfair that for this reason you post a very visible, insulting and untrue review. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I am so frustrated. So last week I logged in to cancel my membership. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. How BBB Processes Complaints and Reviews. The company left an official comment on this complaint. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Stay away!! Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. *T&Cs apply. Jan 01 - Aug 31 Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. 2023 Trustpilot, Inc. All rights reserved. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Please remember that the retainer is refundable at the end of your agreement. They charge your card for amounts more than stipulated on invoices! According to its policy, the retainer took 30 days to get back to the tenant. $5520 Service Retainer on file. Customer service is simply poor. Log in to access all our services and products Email. Verification can help ensure real people write reviews about real companies. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. think about how low this company is. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower I called Regus account desk and Dom S. got my call. [protected]@regus.com but did not receive reply. Eventbrite page will show up only the start dates of all training sessions. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Why take the Change Management training from Reform Skills Inc? I asked a receptionist to help my issue to the Regus help desk. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. It is IMPOSSIBLE to get them to stop charging. The additional increase in your monthly fee is due to the annual indexation. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Stay away!! That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. This company bills you for services you do not use. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually.