A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. How to dispute NTTA charges? Medial Marijuana Recommendations. Alternatively, the address to dispute a charge by mail is: P.O. I come back from vacation and i have collection bills! To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 Where can I pay my NTTA toll? So in 2022 my next bill was for $13.98 (same trip KS to TX and back again). For both names listed on the original bills. endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream I havent been on the toll road for three years, and Im the time since the registration block was placed on my account, my car was in the shop and not being driven AT ALL because it was broken. In 5 days round trip that is 400 hundreds dollars. To dispute this problem as a billing error through this process, you must have sent the issuer your change of address in writing so they had it at least 20 days before the billing period ends. Plano, TX. Sign up for our News Headlines newsletter. Before you call, have all the information ready - move date, original charges, etc. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. We aim to complete the review of your concern within three business days. We may ask you for additional information to complete our research. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. What are the Goth Kids called South Park? When will the government step and help. Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our NTTA ticket attorneys then work toward a resolution of the failure to pay tollway ticket as well as a fair and reasonable restitution agreement to the NTTA. Issues reported will be taken seriously, and all reports will be examined and investigated. Fact #2 - I do not own nor have I leased a RAM truck in my life. This has affected our credit rating in a negative way. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. Order/Transaction ID. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks. Go to the Inquiry & Dispute Center. Christmas - December 23-26. See the project details, companies on the projects, and payment events on Levelset Peel off the adhesive backing and place the tag. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! I paid the charge reluctantly, however it seemed highly suspicious that the first time I hear about this is almost a year later. I called June 24 and provided both the regular toll tag account information and the Zip Cash bill information. You can contact me via email at [protected]@gmail.com. They say I am responsible for all of the fees even though this was a computer error. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. Careers -@email Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. However, with automatic payment systems comes the possibility that the system or you could make a mistake. I also have a valid toll tag and a ZIPCASH account with money in it. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. Exactly right. I've heard of highway robbery but not from a "legal" entity. Remember! The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. Often you have the option of appearing either in person or over the telephone. Cancel the bill that I received. This crazy the billing period stated was between 12/25/2022 to Can you believe this. I tried, but when I put in the information, it was NOT under my name. All rights reserved, NBC 5 Responds: What Consumers Should Know During Winter Storms, NBC 5 Responds Helps Get Refund for Popular Workout Equipment. . If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Which is the best romantic novel by an Indian author? Mar 01 2023. If you have any additional questions about your TollTag account or ZipCash bills, please call 972-818-6882 or visit our website at www.ntta.org. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. However, not paying tolls means you can get charged with a criminal misdemeanor. This will surely increase the credibility of your complaint. 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. The correct way to get the fees waived. We sold this vehicle to the to the customer listed on the bill. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. Youll need to provide a specific reason why you shouldnt have to pay the toll violation notice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. Amount of transaction. New comments cannot be posted and votes cannot be cast. We use cookies to make wikiHow great. I am responsible for another persons debt. W. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Box 30945 / Salt Lake City, UT, 84130-0945. . What are the side effects of Thiazolidnedions. Include a detailed reason for your dispute. For more information, please see our Never missed a payment since the day I turned 18, and now this scam company is trying to ruin it. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. Carolyn said that didn't happen in her case. More than $21 dollars NTTA is charging for a six mile stretch. Charge a decent rate. Enter information about the transaction as prompted. NTTA tolltag are a bunch of Aholes so I hope to change. There is an option to upload documents. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. Meaning I NTTA took out $10 from my account for usage on a car I do not own. I want my credit report clear, and this company held responsible for scamming people. How can this be? Just like that, your appointment is reserved! They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. By using our site, you agree to our. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk After speaking with a few personnel, I was told that the charges were my responsibility. Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. ZipCash is NTTAs electronic toll collection process for non-TollTag customers. They admitted they never called, or emailed me. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. I asked why would they do that? Edit Toll dispute. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Maybe try the online option if you haven't already? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. Please make a note to this file that We were the victims of a crime called Title Jumping. The signs that show the charges come too late. hbbd```b``z"+] D2=0,; Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. and our This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. Therefore, I believe the bill is incorrect. X Reimburse me for the Kansas charges. For example, if you file a request for a hearing with the Washington State Department of Transportation, you can pick up an evidence packet from any of the walk-in customer service centers three days before your scheduled hearing. The North Texas Tollway Authority is not a foreign-owned, private . Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. This will put people out of business. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. Refund my money or rectify balance. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. Fact #1 - I have lived in Louisiana for over 6 years. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 NBC 5 Responds is committed to researching your concerns and recovering your money. But I said it has not been a year! The NTTA says it does not waive charges for veterans with disabled plates because it does not . Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. On 1-12 the toll was $40 for the same route. A written Notice of Dispute is required to be sent within 30 days of initial notification. Who is exempt from paying tolls in Texas? NTTAs efforts are overseen by a nine-member Board of Directors. Your notice sort of told you what to do, right? We need prior warning before being charged what amounts to extortion for driving a few miles. I have called various people, noone was willing to let me speak to a manager. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. I am not going to pay a toll tag or bill if the car in no longer under my name. Good Friday - April 7 & 8 North Texas Tollway Authority [NTTA] - Removed my vehicle with out my request, Billed tolls for a vehicle I sold (Dispute# 7738900). https://www.fhwa.dot.gov/policyinformation/tollpage/t1part3.cfm, https://www.txtag.org/en/about/faq_bills.shtml, https://www.thetollroads.com/ontheroads/commonquestions/toll-violations.php, http://www.wsdot.wa.gov/GoodToGo/faq_NOCPViolations.htm, http://www.peachpass.com/toll-violations/. x We use cookies to ensure that we give you the best experience on our website. The problem with this is that my truck is located in Houston and has never been to Dallas. I could understand if i failed to call but i did and still have to pay those fees. Fact #4 - My current vehicle which I own has a Louisiana license plate. There was an error with his temp tag and he should not have been charged on this vehicle. The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration.