It doesn't hurt them to give money back on a bad item. However the staff should have seen this before they placed it out for ppl to buy. Hours Guide Goodwill Ohio Marysville 43040 Goodwill in Marysville, OH 43040 15709 Us Highway 36 Marysville , Ohio 43040 (937) 644-0193 Get Directions > 3.5 Hours Hours may fluctuate. Even they were tested the power on, it does not mean they work. No more! Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. Having a receipt and having tags on them still you are double dipping the consumer. Since you've made a decision in favor of business, my Charitable round up will go elsewhere. I was told I could RETURN the items within a week with the receipt. Better build bigger stores because you are going to need them for all the stuff now that you've off all your customers . Do they have video, facial recognition or what from the date and time on receipt? I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. My sister said she would have made a fit, but I was with my baby and did already felt humiliated and embarrassed. Found a small child's bookshelf and a crib in box. I need more than one day, I'm busy on tuesday's , also only 75% off instead of 1.99. The actual refunds cannot exceed the original price of the products, but the goodwill refund can. What happens after I donate my items to Goodwill? She should find s new job and stop sending so much good cheer. +++ Please have some games about top spender winner weekly and monthly. Simply request an exchange by visiting the Goodwill store. I will never buy or shop at Goodwill again. I spent $5,800 last year. NO Returns. I'd like a refund on this non-working RC Charger that was sold to me from your Charles Town, WV store. It will make me feel I want shopping more Lol. All merchandise is sold on a first-come, first-served basis. I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! Does BJs Accept EBT Card For In-store and Online Purchases? I WILL NEVER SUPPORT GOODWILL AGAIN AND I WILL ENCOURAGE OTHERS TO DO THE SAME AND I am posting this to social media. But, when good will inspect an item, price I it and display it for sale and the item turns out to be not what it's supposed to be, then I think the customer is totally illegible for his money. Its the biggest one they had. Contact our main office with your request. All rights reserved. Response-we need to make money too. They refuse to give me my money back! I purchased a pair of shoes in Memphis, TN. COVID-19 in Ohio: Transmission rates remain high in every county with hospitalizations only going up Cost was $30. I went to store right away and request a refund. I used to be a regular customer but not anymore. I also work in high end retail. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. I do not go their often and in Phoenix metro area in store credit. One mentioned depending on how they fell that day that is how they mark the prices on the items. CANTON, Ohio A man who is an employee of Goodwill Industries has been arrested after police say he threatened to "shoot up" a store, resulting in the temporary closure of several Goodwill . Learn about Goodwill of North Georgia's mission of to enhance people's dignity and quality of life by strengthening communities and providing opportunites. Tucson, AZ I assumed I could return it. I'm done shopping at Goodwill. Purchase Everyday Essentials With SNAP EBT Benefits, Does Big Lots Take EBT Cards? It is a non-working charger that should never have been placed on the shelf for sale in the first place. I can buy new across the street at Freddy's and be able to try it on and be able to return. I was told there was a three 3 day limit in their return policy. Its bad business. Create your signature and click Ok. Press Done. Then I still had 53 cents left and the cashier kept asking me to donate it! I purchased a computer cord and every thing that goes inside got home to put it together the cord does not work computer parts is wrong I am out of over $60.00 dollars then I have 7 days to return now they don't have the right parts what will goodwill just keep my money I just want my computer parts which they don't have that is not good business.it you but something that is wrong or does not work. I guess they hope that they next buyer will just throw it away and not bring it back. Seems ridiculous to me and we donate all the time. My daughter bought me two bras in Florida Goodwill I live in Georgia can I return the bras and George up with the receipt I know Goodwills policy does not let you get the money back so can i exchange for something else. No problem right? I WILL REMAIN HUMBLE BLACK AND BEAUTIFUL. Incredible They Should Go Back To The Way It Was Before. I can't believe they won't accept returns or exchanges that's absolutely terrible and is a disgrace. It just doesn't seem right that they come out ahead over my misfortune. It is battery operated. Domestics: Linens, Curtains, Blankets, Etc. I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. Electrical equipments in. Anyway, I just need compassion from you. They said no and were treating me like I was crazy. I will do no more business with these fasacest pigs! For a "non profit" the owner makes millions off peoples donations. OK. They sold an emfamil sample box for $15 dollors and I bought anyway cause I was in needed. That doesn't make sense to me*. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. All sales are final at our northern Arizona locations. I felt I was inconveniencing him. Now I'm out $35. What a waste of money. The return policy at Goodwill is pretty stringent. I just tried to return a pair of shoes. About Goodwill . Tax ID 94-1254638. Wow they only have greedy excuses. My wife and I buy for out grand daughter with the confidence that if it did not fit we could bring the items back for refund or exchange. And I do donate fairly often. If He/She is mad the prices are marked up. I have not even left the store and told the manager that i wouold like to exchange it with something in the store since they will not refund my money. Going to go throw it in their parking lot in the morning. Some of the Goodwill covid-19 updates are provided below. You can only return/echange it at the location you bought it. You can return the product within 30 days from the purchase date. Hence your whole crap about "providing jobs". I was happy they accepted my jeans, so I could exchange them for other ones. How do they get by refusing to honor what they say? As bad as Goodwill is you have to open the package to even see if it works let alone not be damaged or have some of the parts in it. Apparently Goodwill paid them to lie! When you find out it doesn't work the same hour you purchase they still will only give "store credit" what a racket! But Prices Are Like If The Stuff Is Brand Spanking New. No need to stop by and buy broken items only to be forced to get a store credit. Due to her mental state,I don't think she realized anything to begin with.. Please feel free to contact me if you have any questions or need information on location of store. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. All items (with the exception of drinks) may be exchanged at any Goodwill Southern California location within sixty (60) days of the original date of purchase, provided you have the original price tag and receipt. Most I kept but had no problem getting in store credit for the ones I returned. 0:39. Obviously the customers are touching the clothing on the racks and yet we can't try any of them on or even go to one of their mirrors and hold it up to see how we look? They pay people to check the items before putting it out. So I buy blind. Sales will surely fall until they realize having a fair return policy is why they were popular and successful. It's fraud you are given these for free and then mark them up to 15$ a shirt. he still kept saying until I have to ask him to stop and get over it. 0:00. I purchased an item on October 24th and returned it on the 27th. Can I use my credit? Serving Marion, Delaware, Union, Crawford and Morrow Counties in Ohio. My legal states that it is illegal for gift cards/monetary credits to expire. HELP! Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. Returned it today and was told I could only get store credit, even though I paid in cash and had my receipt and the item with tags still intact. He said it was "against regulations"! So I understand good will's return policy and that they all their clothing they have what they called double marked or double tagged. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. Need to train your managers and workers to be more pleasant and not so hateful. So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. With this one sided, customer unfriendly return policy, I will no longer gamble a high-end purchase ever again, and will most likely not purchase much from goodwill in the future. TALLMADGE, Ohio - Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland counties opened a new retail store and donation center last week in South Plaza at 501 South Ave . I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". Despite their policy the refund was place back onto my debit card but has yet to show back in my account. At Least Continue To Let Customers Exchange Something, You're Not Losing Anything But Another Customer Due To This Policy Change. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. They completely took the dressing rooms out, then offer no refunds, no store credits..just find an item or items the same day you return the item to the store. I will think twice about shopping there from now on. I go there pretty often & never noticed a sign informing the customer. Effective January 22, 2023, we will fully implement a 14-day return policy for Apparel items only. They were very ugly the way they had a,"oh well .sorry about my luck attitude . none of there items say tested and so fourth. I even offered to pay a storage fee or take a store credit and was told "no" to both. We.now have a clearer idea of how Goodwill operates. I frequently shop at Goodwill. They are losing nothing!!!!!! I do not go their often and in Phoenix metro area in store credit. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. You She said it's been that for 6 months. I think it is very interested. LA Canada and Lambert street. I tried to explain, but the employee was rude and kept interrupting me. It didn't. When I got home with 8 pair of pants that should have fit my son according to the manufactures tag, I was very surprised that not a single pair fit. They said they have a no return policy. Goodwill hosts and partners to provide on-the-spot interviews for individuals looking to obtain employment. 2/25/2023. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. Your website does not state that. The store will not refund your purchase and no store credits exist. The cans and can nots of donations. Upon arrival the manger ( a different lady), said I could not get a refund. I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. IF GW cares at all, they could train their people even better than before Covid and take time to help them understand why it matters. Hang on to this receipt - at the end of the year, you can claim a tax deduction for clothing and household items that are in good condition. Complete Goodwill customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. It's not a return if you're just giving me my money back for something I didn't get to begin with. Then they have the nerve to put a sign up not to open the packages up. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. What free donations became more expensive? Please keep in mind that Goodwill is a non-profit organization. If enough people stop shopping there because of their no-return policy maybe they will change it. The shorts were also way to tight . Many Electronic merchandise did not get test before putting on the shelves. I was so angry I had to get away from there ASAP before I lost my temper. Goodwill won't accept the products like furniture, bean bag chairs, sleeper sofas, large appliances, plumbing materials, and window blinds. I go there, and he had lost the receipt! Employees working an average of twenty hours per week can enroll in the Goodwill-sponsored 403 (b) retirement plan at any time. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. Charged me 2 times and when I went back with receipt and bank statement the next day, guy says that check would be mailed! By far the rudest manager I have ever meet. I spoke to the manager who said clothes have never been returnable, but I know I have received store credit before. Their clothing has increased way substantially anyways but I shop there being they donate 90% of the proceeds but now I don't even think that could keep me going. I buy AND DONATE at the Goodwill. Not even Store Credit??? They charged me $13.98 and no where on the shoe is it marked to charge that much. Goodwill will be happy to provide a receipt as substantiation for your contributions in good used condition, only on the date of the donation. I waited 30 minutes & ended up in 5pm traffic! After this I'm getting on Yelp . It always kind of irked me about the double taxing, & the false advertising (items in the wrong box or items broken inside boxes that you can't open till you buy it). Not sure who's running things lately, but this chain of thrift stores is going down hill with their return policy. They have lost my family as customers as well now. Most employees cross board are fine. I was informed today that Goodwill will no longer except returns on anything in the store you purchase. Job Fairs - Goodwill hosts job fairs with area employers looking to hire. My caviat is to double check at your local Goodwill as I am speaking specifically about my local New Berlin Goodwill and what they say is the new policy overall. At least all sales arent final. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. Yes, Goodwill returns are free. Double tax. So my question to her was * so, l was told wrong when l specifically asked. Show them goodwill policy and they said depend on the store for refund policy. Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! I will no longer be supporting Goodwill, as your policies are not industry standard for a chain. Head of Household. The goodwill I visited 3/12/18 told me today that they do not do returns. I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. So they will accept clothes for profit but not refund to loyal customers? I have a very hard time fitting it in my car so I TRIED to return it today. Great Job Lumberton NJ store in working things out for this customer. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. The other one serves vets, & everyone I know prefers it for several reasons. If it doesn't, you're out of luck. I can keep the item and its sales slip in my car. Goodwill, you can claim you are doing this to protect your employees all you like, but in reality, you are only hurting yourselves with this ridiculous new policy. Stay away this place selling broken stuff but dont want to take responsibility for it. Really? Goodwill clothing online purchase returnable to local Goodwill Store? The Supervisor told me repeatedly that they do NOT do store credit!? I feel whoever checked the incoming items failed me as well as the cashier for not informing me. I was told at the store that I should redonate all of it because someone else would probably be happy to buy it.I draw social security and cannot afford to throw away money like that. Changing your return policy draws a line in the sand--whether GW is a nonprofit or a retail business. Clothes did not fit, took back three days later with original receipt. They sold an emfamil sample box for $15 dollors and I bought anyway cause I was in needed. At Step 2, add information about your website/app and business. Your fitting rooms are closed so I can't try anything on. We hold items for 30 days, if the item is not picked . Now I'm out $25, I will never donate to Goodwill ever again! Cash grab Goodwill, scamming the American people with overpriced items. Choose My Signature. Tried to take it back but they said that even with original receipt and tags still attached that they won't take it back and no in store credit or anything. Bought them, brought them home, and LO! That, coupled will their 501 C-3 status for nonprofit makes to be a extremely profitable corporation I would say . He also said it's printed on the receipt that clothes are not returnable which it is not. Bought a shirt the was way to large. They wont take it back. Also you can sell used shoes but can't exchange them. I was told no returns or exchanges that I could just donate the item back to the store. Return merchandise is now almost illegal. It turns out the whole top of the inside of it is blackened and the vents inside as welllike it had caught on FIRE at some point. You have to buy something else right now. I used to shop at GW a few times per month, now I won't waste my time and neither will anyone I can worn about your rip off prices and return policies. I do feel like I've been taken advantage of since they checked the items and priced them and represented them for what they are not. Of course not. I'm in Leesburg Florida and everyone of the online store policys say that they will give store credit on theatores card, so I finally convinced her to put it on my good will store card. Why are some stores exempt from the national policy guidelines? You've made enough money off of used, over priced, ripped, and just flat out crap stuff. Today I went to return 2 blouses to one of the stores. So before purchasing from Goodwill, make sure you want to buy it. The sad part is now the prices on the used items are now higher than a brand new one at Wal-Mart and other places. Electronics: Stereos, Radios, VCRs, DVD Players, Etc. This handbook applies to all Goodwill Industries of Northwest Ohio employees. Goodwills CeO makes millions yet the stores he runs-which also serve low income popukations with affordable goods - cannot come up with a better return policy that shoukd at least have a 36 hr window to return the goods for a full 100% refund CHOICE not just an in store credit you must use that day! This is supposed to be a place where people can afford things. With the Coronavirus Pandemic going on and even now that the mask mandates are being taken away and not offering fitting rooms the "no cash back" return policy is outrageous!! Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. Just One day after purchase and was told. Just bought a WHOLE pc from goodwill. They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. Due to Covid the dressing rooms are closed so you are told it's ok to try them on at home and return the ones that don't fit for a store credit. are hereby superseded. So in a few more hours I am out my $70.00, AND have no sofa.while the store has BOTH the $70.00 and the sofa AND can resell the sofa for ANOTHER $70.00 ?!!!!!! Goodwill stores in much of Northeast Ohio were set to reopen Dec. 9, following threats that were made by email and telephone Dec. 7 to its Canton headquarters and a Stark County store.. Goodwill collects and sells donations to fund job training and job placement programs for people with disabilities and our nations veterans. I did not have time to try them on. He also said it's printed on the receipt that clothes are not returnable which it is not. I am a senior and it is most difficult to wrestle the item into my car just to take it to another store. I have been donating and shopping at Goodwill for a long time now and always understood their return policy to bed 10 days with receipt and tickets attached. CREATE JOBS. Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product. Goodwill of Akron closed all of its stores in five counties after threats were received Tuesday at some area locations. GOODWILL STORE OF ENGLEWOOD - 606 Taywood Rd, Englewood, OH - Yelp Restaurants Auto Services Goodwill Store of Englewood 2 reviews Unclaimed $ Thrift Stores, Community Service/Non-Profit, Donation Center Edit Closed 8:00 AM - 9:00 PM See hours Add photo or video Write a review Add photo Location & Hours 606 Taywood Rd Englewood, OH 45322 It's build on free donations. Thursday I purchased a sofa for $70.00 and I left it there till I could return the next day with my truck. Go Goodwill for being a freaking disgrace. Complete Goodwill customer service contact information. And now I cannot get a refund. I told her this was very disappointing and I will have to consider any future purchases considering my loss of $15+. I went in there this past Thursday, bought $154 worth of clothing, knowing I couldn't try them on, but confident I could take back if they didn't fit. Today I was going to buy a ps3 for 80$ complete trash it didn't work. It's best to give your local Goodwill donation center a phone call to find out if your items are acceptable. If you aren't for any reason, you may return . I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. Thank you for shopping at Goodwills network of 19 stores and boutiques in the Greater Cincinnati area. Follow the step-by-step instructions below to design your printable goodwill receipt: Select the document you want to sign and click Upload. No compromising skills whatsoever . According to the Goodwill return policy, there are certain products that the store will not accept for a return. I don't think so, your messing up Goodwill. Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. Married, filing separately. Needless to say only one of the two pairs fit me comfortably enough to wear .they were priced at $25.00 as were the other pair of 13 'a. I, too, have just had trouble with COVID return policy and clothing. #Satisfied Customer. I will never donate to goodwill again. It's hard to buy clothes without trying them on first. We're not upset with the checkout person who maybe was rushing and did their best. I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. Please reinstate the returns for electronics. I have a really big CONSISTENT issue with how the company is tagging merchandise damaging perfectly good quality merchandise that is otherwise in immaculate condition or brand new putting holes in it because they're either careless or not trained in how to tag/sensor seams or tags in the garment. I hope you will listen to this little voice from your one tiny customer. I will be cancelling the purchase with my bank and contacting a lawyer. I took the radio back from the cashier (so they couldn't re- sell it. I looked around to see if there was anything else I wanted. We purchased several items yesterday at our local store. DONATE STUFF. While the new law did not affect returns for businesses or individuals for the 2017 tax year, it does change a number of tax provisions for 2018. Accepted returns must include purchase receipt and original Goodwill tag. Since I wore the shoes I put the sticker on the receipt. Find the answer to many of our Frequently Asked Questions. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. Goodwill Industries also hires veterans and individuals who lack either education, job . Monetary Gifts; More Ways to Give; Time; Corporate Partnerships; Goods; Vehicles; Calculate Impact; Education & Job Training. When asked to downate after buying something to the rounded up amount, I do so. They were so rude. Most companies can duplicate a receipt or they return the original to the customer. Now! We would not have bought anything if that was the case. Can I Return Product Purchased From Goodwill Outlet Store? I just left Goodwill and they told me they will not accept returns on electronic itemsaltho they also say they are tested before they put them on the floor.so the deep fryer that's lid will not open was tested? It's ridiculous that you can't return an item for store credit. And love to consign: resell and rebuy high end so I understand the concept of quality control. This is frustrating please change it back. I bought new items from a nearby goodwill store. 20 might not be a lot to some people but for me with a family of 4 during these times every bit counts. Seems like that would expose the item to more germs/virus than letting people try it on there. I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. Goodwill gives back NOTHING! If I knew this I would have never taken the risk of this purchase. This all makes no sense! where the return policy ohio breaking local business news, a unique items for that results. Such is a disrespect to clients who support Goodwill's mission to support people with disabilities. I have supported Goodwill in the past by donating goods and purchasing in-store. When I tried to explain I only wanted an in-store credit she cut me off and said no returns that I had to talk to the manager I went to go find said manager and I could not find them anywhere. The cans and can nots of donations. It's hard to say "no thank you" to a donation when those donations help to fund Goodwill programs. They sell items that are incomplete or broken w no warning but WILL NOT EVEN EXCHANGE THE MESSED UP ITEMS . The manager told me she'd make an exception this one time, so I was able to get a credit. The refusal to give a refund on items returned within a 7 day period is infuriating. should be ABLE The lady said the items did not match the receipt. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. My wife and I spend $200/$300 or more a month at Goodwill but no longer. The law does not change the fact that donors continue to be responsible for valuing their donations and that they may be able to deduct the value of those donations if they choose to itemize on their taxes.