In December 2022 the paid and 65 were out of borough. Sheltered housing and extra care. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. We will attend within 4 hours to make the situation safe. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Dealing with a complaint is usually a straightforward process. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Content and site Copyright Crawley Borough Council 2020. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. We may need to return to complete the full repair. Content and site Copyright Crawley Borough Council 2020. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. We value all kinds of feedback. . Tenant and Leaseholders Housing Repairs Review questionnaire. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. Services for our tenants, including rent, repairs, new homes and managing your tenancy. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Get in touch. Hotjar sets this cookie to identify a new users first session. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Fire safety All properties should have fire alarms fitted and serviced regularly. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. East Ham This category only includes cookies that ensures basic functionalities and security features of the website. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Housing repairs. You should get several weeks warning of any work needed. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. 1982 Crawley Borough Council election. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. 2 6 May 2021. However, despite our best intentions and hard work, things can sometimes go wrong. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Find out how we minimise the impact of doing works in your home. null. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Find out what repairs we can change you for and what is included in your rent. 590 requests. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Council tenant rights and responsibilities; see all the appointment dates and time slots available, and choose one that suits you. There are another 15 similar residential tower blocks around the borough. Services available to private rental tenants in Crawley, including grants and loans. You can also claim compensation for the damage that has been caused during repair work. Report a repair online This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. This site is powered by Granicus. Crawley Homes has implemented a new housing IT system. Before you contact them, they will expect you to have given us a chance to deal with your complaint. This category only includes cookies that ensures basic functionalities and security features of the website. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 We will give you at least 24 hours notice, except in an emergency. The latest news in your inbox every week. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. You also have the option to opt-out of these cookies. This contact information is for council tenants only. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. These services include waste management,. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Internal deterioration such as damage to carpet, walls etc. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Under the Freedom of Information Act, please can you supply the following information: 1. 1986 Crawley Borough Council election. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Our staff will not carry out works where children are unaccompanied. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Special circumstances for accepting a review after 1 month has passed may be considered. The cooperative is reducing the supply of hot water due to. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Please provide as much information as possible about your complaint. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. List First. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. This is often referred to as filing a compensation claim for despair against a housing association landlord. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Crawley Homes has implemented a new housing IT system. If this has not been done, email chcompliance@enfield.gov.uk. Coventry 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Find housing . Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Failure to do so could give you grounds to make council house disrepair claims against them. Call us on 0333 050 8887 to start the process or fill in the form. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Our aim is to sort as many complaints as possible at the first point of contact. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. You may have to leave your home if major works are needed on the building. This is a True/False flag set by the cookie. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. The Ombudsman service is free and they will investigate complaints in a fair and independent way. This means that your home will be clean and in a state of good repair. Search. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Our approach. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk Crawley Borough Council Report to Overview & Scrutiny Commission . Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. It is usually found in your kitchen below the sink but not always. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Fire safety information for your council house or flat. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. As per your tenancy agreement, you must allow us into the property to service appliances. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. The London Borough of Camden Council. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . This is a True/False flag set by the cookie. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Assessment of housing need under the Housing Act Part V11 (Homelessness). Call-off contract under t. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We use some essential cookies to make this website work. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . A fee will be included to meet the cost of registering the charge against the property. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Crawley Borough Council has considered your request and decided not to provide you with this information. Previous. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. More details are in our Complaints policy. The pattern element in the name contains the unique identity number of the account or website it relates to. Report an empty property. The number . This cookie is used to store the language preference of the user. Completion of the Stage 2 review concludes our complaints process. Information about ourAnnual Gas Safety check and how to maintain your central heating. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. If so we can help you claim compensation on a NO Win, NO Fee basis. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. These cookies track visitors across websites and collect information to provide customized ads. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Dont include personal or financial information like your National Insurance number or credit card details. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Necessary cookies are absolutely essential for the website to function properly. Mar 06, 22 (Updated: Aug 27, 22) Password (min 9 characters including a number) *. We will take firm action against anyone who does not allow access for this. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Contact a solicitor experienced in council housing disrepair claims to find out more. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. But opting out of some of these cookies may have an effect on your browsing experience. Homelessness prevention work. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. LinkedIn sets the lidc cookie to facilitate data center selection. Repairs. To provide you with the best online experience we use a range of essential site cookies. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. The council provides appointments for non-emergency/non-urgent housing repairs. LinkedIn sets the lidc cookie to facilitate data center selection. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation.