Jeans, Returns are FREE for premier customers. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. We have printer-less options too if you dont have a printer! Graphic Tees. 1. Please turn it on so that you experience this sites full capabilities. Once you have processed your return in the portal you're ready to post it off. You dont need to remember to keep your proof of postage its all digital! If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Click here to generate and print off your returns label and to find your nearest store. You will need your order number and email/last 4 digits of your phone number. If your items dont make it back to us, youll need to open a dispute with the carrier. OUR RETURNS POLICY. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. You can return using the steps above. You'll get an email once we receive your returned item. With loads of styles landing each week and regular trend updates you can be sure to get the latest. *Extra 10% discount sent via email to new subscribers only. Select your preferred return option (Print returns label at home or in store options). Returns FAQs Log onto our portal here. If this could be the case, please check your emails including spam and junk. All rights reserved. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You can unsubscribe at any point. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Your browser's Javascript functionality is turned off. 2. Print off your returns label and attached it to your parcel. How long does it take to process my return? We've gone paperless! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Items must be unworn and unwashed with the original labels attached. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. BB10 2BQ. We don't refund delivery charge for those countries listed outside of the EEA. 2. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. blocking them. Login to our returns portal. Your return arrives back at boohooMAN! Shorts, them or get a refund. Just pop your items in something non see-through, sealable & waterproof. You can cancel your contract here. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. See our. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Product name and codes of the items you returned. Return Request; 3. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Please note, that returns will be made at your own cost. A returns charge of 2.50 per parcel will be deducted from your refund amount. Returns via the portal are fully tracked. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Tell us what you are returning and why :). Om van de volgende voordelen te genieten. Login to our returns portal. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Please turn it on so that you experience this sites full capabilities. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be returned within 28 days of receipt. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. You can return your item to us for a refund, and then place a new order to get the item of your choice. 2. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 1. You can cancel your contract here. All rights reserved. If youre a customer in the EEA, you get 14 days to cancel your contract with us. 3. Repack your items. Refunds will not be given if they do not comply with our returns policy. Returns are FREE for premier customers. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. This does not affect your statutory rights. By subscribing, you agree to receive marketing communications from boohoo by email. 4. Login to our returns portal. There are a couple of other ways to cancel your contract with us. Once our checks are complete well refund your credit/debit card. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. To experience the full world of Boohoo, please enable these or check whether another program is Select your preferred return option (Print returns label at home or in store options). Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You've got 28 days to send something back to us from the day you receive it. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Returns via the portal are fully tracked. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Hoodies, DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. The funds should appear on your bank statement within 3-5 working days (how long 90z Revival, By enabling them, you are agreeing to our. 1. Make sure you keep your proof of postage! Keep an eye on your return tracking. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Your return arrives back at boohoo! By subscribing, you agree to receive marketing communications from boohoo by email. Post if off! UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. By subscribing, you agree to receive marketing communications from boohoo by email. Post if off! The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Re-pack the item in its original packaging with labels and tags still attached. You'll get an email once we receive your returned item. Returns are FREE for premier customers. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Returns are FREE for premier customers. Location. For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. You dont need to remember to keep your proof of postage its all digital! Items must be unworn and unwashed with the original labels attached. Click here to start a return. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. To experience the full world of Boohoo, please enable these or check whether another program is For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. returning. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Were really sorry to hear that youve received an item thats not in perfect condition. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. Om van de volgende voordelen te genieten. Repack your items (These need to be unworn/unwashed/unused and with original tags). Burnley Login to our returns portal. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. By subscribing, you agree to receive marketing communications from boohoo by email. We dont offer exchanges right now. Print returns label at home or in store options. NEW - Want a fully tracked, cost effective and convenient way to send returns? Log onto our portal here. Cool with that? Items must be returned within 28 days of receipt. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Returns are FREE for premier customers. By enabling them, you are agreeing to our. 3. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Refunds will not be given if they do not comply with our returns policy. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! *Extra 10% discount sent via email to new subscribers only. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You can unsubscribe at any point. Or simply return your items to the following address within 45 days from the date you received your parcel. You can generate a returns label from our website, attach it to your parcel and then send it back to us. How long does it take to process my return? This can take up to 7 days to show in your account and is dependent on your bank's processing time. Returns are an extreme hassle to deal with. You'll get an email once we receive your returned item. Locations include supermarkets, petrol forecourts and train stations. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. All rights reserved. You'll get an email once we receive your returned item. 1. You've got 28 days to send something back to us from the day you receive it. A typical refund will take up to 14 days + your banks handling time. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our Post if off! 4. You will need your order number and email/last 4 digits of your phone number. If you have received a faulty or an incorrect item, please contact customer services clickhere. Select your preferred return option (Print returns label at home or in store options). Jeans, You've got 28 days to send something back to us from the day you receive it. Returns via the portal are fully tracked. All InPost Lockers are in well lit, safe and secure areas with ample parking. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Make sure you keep proof of postage! Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. With loads of styles landing each week and regular trend updates you can be sure to get the latest. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. boohoo aren't able to extend your invoice. Copyright 2022 boohoo.com. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Items must be returned within 28 days of receipt. You'll get an email once we receive your returned item. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . Please turn it on so that you experience this sites full capabilities. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If you decide to keep one of the items, you need to pay for delivery. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). A returns charge of 2.50 per parcel will be deducted from your refund amount. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Items must be unworn, unwashed and unused with the original labels still attached. depends on your card issuer). This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors. Copyright 2022 boohoo.com. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 5. Either print your returns label at home or in store. weareMAN. If you decide to keep one of the items, you need to pay for delivery. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Graphic Tees. A typical refund will take up to 14 days + your banks handling time. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Whether you're on website or app, just flip the switch! Tell us what you are returning and why :). You may be liable for import and pay a custom duty charge for orders over the customs threshold. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Cargo Pants, 4. 3. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. We're sorry to hear that you've received an incorrect or faulty item. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. So that we can get this fixed for you please head over to our Contact Us section. 2. Once you have processed your return in the portal you're ready to post it off! We dont offer exchanges right now. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Summer Shop, Hoodies, However, we may, in our sole discretion, offer you a longer period for returns from time to time. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. 4. Email Address The email address used to place your order. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. This does not affect your statutory rights. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. boohoo aren't able to extend your invoice. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Returns cost $4 and you can track them as they make their way back to our US hub in New York. Copyright 2022 boohoo.com. To experience the full world of Boohoo, please enable these or check whether another program is You don't need to remember to keep your proof of postage - it's all digital! FYI One of our customer service agents will be more than happy to look into this for you. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. I can't see the refund on my bank statement. Choose whether the return is for a purchase made in-store or online. *Extra 10% discount sent via email to new subscribers only. Whether you're on website or app, just flip the switch! To save on returns cost, its best to return your items in one parcel. I have received a faulty or an incorrect item, would there be a charge to return? 3. A refund will then be issued by Zippay once your return has been processed. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled.