They refuse to refund my money too. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. Whatever your reason for cancelling, todays guide will give you a detailed walk-through on cancelling your Straight Talk subscription. Have a Straight Talk question? By account information, we mean phone numbers, account numbers, login details, and more. Be the first one to find this review helpful. Straight Talk is a low-cost, prepaid wireless and home phone service provider that is affiliated with TracFone. All business will get complaints. 604 Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. Straight Talk is one of the leading wireless carriers in the United States. No international roaming allowed. I asked what request and he said that the ticket was closed and there was nothing else he could do. Receive your unlock code via email. You can keep your Straight Talk phone number after canceling their service. He said he was not allowed to transfer the call to anyone else. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. I have had nothing but horrible service ever since I've had this horrible carrier. They say they'll call you back. Its Free to Join! Hopefully I can get them to unlock my sim so I can switch to something else. Listen: OBR Straight Talk Episode 8, We Suck Again! Actual availability, coverage and speed may vary. The transferring of your number to a new Straight Talk might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. Track data usage in the app or from the home screen widget. I spent HOURS on the phone with customer service getting the same answer every time. You have quick access to the information you need from the fly out Menu on the top left. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. > Understand My Bill. For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Have question about your phone or service? Straight Talk customer care can address many of the most common customer service issues experienced by wireless service users. 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. In total, Straight Talk has 4 phone numbers. What are the reasons for cancelling the Straight Talk service? And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. You can help! Having spent 3 hours on calls with them no one could seem to know the reason and then when you're obviously frustrated with the service and answers that they give because they make no sense they have to audacity to tell you not to be upset. WebStraight Talk is a cell service provider that offers no contract plans for talk, text and data. Your transfer of a Straight Talk Number when upgrading to a New Straight Talk phone may take up to 24 hours. Help is just text away. Calling customer support is useless. You have exceeded the amount of items allowed in your cart. But you have exceeded the number of items allowed per order. How do I know I can trust these reviews about Straight Talk Wireless? Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Find customer service from top companies including phone number, online support, social media and chat, View all 888 Straight Talk customer service reviews , Straight Talk: Sometimes, hope needs to be fed to overcome hopelessness. WebThe Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone. Never called . I factory reset the phone as well. This whole situation is f*cked up and I dont know what to do. Very frustrating since Im having to borrow someones phone. Chat with Support Call Directly Need guided support? We are sure when you signed up for Straight Talk services, they sent you a phone along with other accessories. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. We will get back to you in a few minutes. After connecting with a customer service rep from Straight Talk, youll be required to provide information about your account. Press # three times. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. I have purchased my plans by the year for long time as well. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. If you are Straight Talk/Total Wireless customer or have a service plan provided by SmartPay, please call here: 844-663-1309 or email [emailprotected] If you need to see tips for WiFi connectivity, click here. They have one of the most dependable 4G LTE networks in the United States among low cost carriers. Welcome to 611611, the text helpline. They constantly use data and can slow down the processing speed of your phone. You will need to enter either a Service Card PIN or a credit or debit card with the Visa/Master Card logo, in addition to your phone information and zip code. Is it possible to keep my Straight Talk phone number after canceling? There are no contracts and no hidden fees. In todays guide, we showed you a step-by-step guide on how to cancel your Straight Talk service. Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it. For personal use only. Who is ED Magedson - Founder, Ripoff Report. Forget about data limits! A month equals 30 days. I mean extremely rude. Walmart rep asked my address then recommended ST home internet. Step 2: Reach out to Straight Talk customer service, Step: Return the phone and accessories sent to you. I bought a service plan before my service cut off. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Get immediate Straight Talk support from HelpOwl.com. If youre no longer interested in wireless service, there will be no reason to continue using Straight Talk. Contact Straight Talk via social media: Another text-based option is to contact Straight Talk through its Twitter or Facebook accounts. TRACK USAGE: You may download a Data Usage app such as My Data Manager. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. You can not ever speak to a Manager when you do they hand it back to the same rep who coulnt help you in the first place! Your transfer of a Phone Number from your current wireless carrier to a New Straight Talk may take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. In order to request the transfer and initiate the activation process please go to www.straighttalk.com/Activate, and select the radio button option "Activate my phone with a number transferred from another company." There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. Concerns about data usage are often reported by users. I am beyond sick of straight talk!! We also ensure all reviews are published without moderation. I was charged the full amount and then the next day lost phone and text service. It offers a wide variety of smartphones and allows users to activate service on their current phones. I highly recommend straight talk as yo Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. I've talked to 6 customer care agents was promised to get a call back twice that never happened. WebHow to Contact Straight Talk Customer Service Using DoNotPay! WebSearch consumer complaints, reviews and information about straight-talk-.com. In Canada you can buy a SIM card, put it in any phone and it just works.This system is just a clear money grab and it doesnt sit well with me. 4G LTE or 5G-capable device required. If you paid for their service in advance, you are entitled to a refund. WebStraight Talk Wireless - 611611 Help Welcome to 611611, the text helpline. Get buying tips about Prepaid Phones delivered to your inbox. Based on your location, you can currently expect to receive 4G LTE coverage with download speeds of 20-50 Mbps and upload speeds of 3-6 Mbps. > Change Credit Card or Checking Account. People do change cards. This all happened after verizon bought them out. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Call (888) 442-5102 to request an unlock. I would leave 0 stars if I could. Sometimes, they might try to convince you to remain with them. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. Imagine not being able to call the police? I had straight talk for years. WebChat with one of our agents live. In 2015, the Federal Trade Commission took action against Straight Talk's parent company, TracFone due to TracFone's poor management of data throttling. Send a letter: It is also possible to write and send a letter to Straight Talk. The next step is to activate your device and redeem your plan. Since these guys work around the clock, you can always reach them at your convenience and ask them to cancel your subscription. I do NOT recommend Straight Talk, since they will not do honor their warranty! Once the app and email has been set up, an icon will appear on the applications menu. Tried porting it back to my old carrier and the number is GONE! I had a fraudulent charge on my credit card account from Match.com. Straight talk Y'ALL NEED TO BE TRUTHFUL TO YOUR CUSTOMERS. She switched me over and I told the next person what happened. There's no kind of help or communication to help at ALL. Does Straight Talk offer a refund after cancellation? Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. Their website claimed my transaction didn't go through even though my credit card was charged. Billing & Payment. If your are able to make and receive calls, your Straight Talk phone is active.Keep in mind that upon completing the activation steps either through our website at www.straighttalk.com/Activate or through our Customer Care Center at 1-877-430-CELL (1-877-430-2355), you will be asked to place a test call to confirm that activation was successful. Tried again this afternoon, rep. was very rude and condescending. Unsubscribe easily. You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date. Available online only. Where do I start! WebStraight Talk, Inc. Some of the information you might be asked to provide include your phone number, the name associated with your account, the account number, and your PIN. Hiding negative complaints is only a Band-Aid. Check running services and close unnecessary applications. WebChat with one of our agents live. Straight Talk users call the company's customer service department for a range of reasons, including: Straight Talk offers toll-free customer service numbers, though there are different numbers depending on the type of service or device a customer uses: Hotspot, home phone, cell phone and "bring-your-own device" plan users each have a different number to call. Straight Talk Contact Info. Unsubscribe easily. When will my cancellation request be approved? How those businesses take care of those complaints is what separates good businesses from the rest. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. Harris Teeter. Calling Straight Talk back may result in you getting a representative who is able to help you. You have the option of purchasing a phone through Straight Talk or transferring Straight Talk cellphone service on to your existing phone. We've come across 5 numbers locally that we can't call. Actual availability, coverage, and speeds may vary depending on address/location, signal strength, network connection and traffic. So we created a free concierge service you can call at the phone number below. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. Call Straight Talk customer service faster with GetHuman 800-876-5753 Customer service Current Wait: 25 mins (14m avg) Free: Skip Waiting on Hold Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! I let him know this in no uncertain terms. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. > Check Payment Status. They are crooks and will not help! SELF-SERVICE AT YOUR FINGERTIPS He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. So even if you wanted to keep your phone number it's impossible until THEY update their system. WebContact Us Now. This number works. To Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. I would not go through this company again for all of king midas' silver. Get rewarded with Free Service at Straight Talk Rewards. Straight Talk is available through Walmart, but you can also purchase equipment and modify your plan through the Straight Talk website. Please go to www.straighttalk.com/Activate and select the radio button option "Activate my phone with a new number or Reactivate with an existing or new number". All of a sudden my phone stuck in sos mode. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. I am very angry. Use the charger that came with your phone to avoid battery damage. These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. Find answers to common Straighttalk questions below. Straight Talk is a brand of wireless phone service in the United States and the Caribbean. Click Submit'. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Manage your wireless service from anywhere at any time with the Straight Talk My Account App. After confirming that youre indeed the owner of the account, the customer service rep will ask you for the purpose of calling. You will also receive a text message with the details. If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-877-430-CELL (2355) from a phone other than your Straight Talk phone and the representative will assist you in correcting the situation. And this doesn't make any sense at all. It's not always clear what is the best way to talk to Straight Talk representatives, so we started compiling this information built from suggestions from the customer community. Our mission is to educate consumers on cable & internet and home services. Switch "Screen Timeout" to the lowest setting. Will I be able to use my existing handset when I move to Straight Talk? INSTALL NOW>> Forget about data limits! Depending on location, powered by 5G or 4G For assistance, please contact us at 1-877-430-2355. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. > Pay My Bill. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. ConsumerAffairs is not a government agency. This helps your unused balance roll over to the next service cycle. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have questions that Wal-Mart can not answer. Find out how we combat fake reviews. How Do I Purchase a Plan with Straight Talk? Verification can help ensure real people write reviews about real companies. There are many easy self service tips you can do to help you enhance your experience. Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. And since todays guide is about how to cancel your Straight Talk service, here are a few steps to help you on your journey. Rates are subject to change without prior notice. Service is currently available for your address. Nobody can help me. The latest review Sales/Customer Service was posted on Feb 21, 2023. Access self-service 24/7 to buy service, manage your rewards, enroll in Auto-Refill and more. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. Click below for our Contact Information and hours of operation! Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Straight Talk is also branded as Tracfone and offers prepaid phone service. Becovic Management Housing discriminationnon lease renewal ..violation of the TENANT ADDENDUM Chicago Illinois, Anypip Red Carmen Ordered clothes 6 months ago and have not received the items. Questions about data usage and calls made, Recommendations regarding appropriate calling and data plans. But I stayed on there three hours trying to get a phone for my husband. Visit our Bring Your Own Phone website at http://www.straighttalkbyop.com to check if your phone is compatible with Straight Talk. Straight Talk is also branded as Tracfone and offers prepaid phone service. Text 611611 to check your balance, get refills and much more. They might even offer some discounts or incentives to keep you with them. Full web sites require more data to view and browse. If they had just told me to put in a credit card on the account and use the original zip code, would have been solved a lot sooner. I'm switching service I don't even want it anymore. I told them I would like a refund. Please contact our Customer Care Center at 1-877-430-CELL (2355) to change your phone number. Alarms, TTY and other systems may not be compatible. Listen: OBR Straight Talk Episode 6, Are the Refs to Blame? Make sure you check if your phone is compatible by texting "KYOP" to 611611. I called customer service multiple times only to have the call dropped each time. my number ,i have no signal, i had the same thing with the major storm of a few weeks ago. on 2/28 at 3:05PM I chatted with customer service for 30+ minutes, only to get data to work and no ability to call out. WebStraight Talk is committed to providing our customers the best customer service. All Rights Reserved. Press 1 for English and then 4 twice through menu prompts. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. My phone went straight into roaming with the new sim they provided and has been stuck in roaming for like 4 friggin days. Simply let him/her know that youd like to cancel your Straight Talk service. Now Im sitting here on hold again for over 20 min now. How Do I Check If There's Straight Talk Coverage in My Area? All you need to do is dial this number: 1-877-430-2355 and follow a prompt. I didnt know it was on auto pa Payed my bill and now I can't make or receive calls. And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. Navigate to the Support tab and click on Contact Us. Once there, you can enter your mobile number to check your Service End Date. You'll see a list of merchants you've subscribed to. While there are several ways to cancel your Straight Talk service, one of the easiest ways is to contact the Straight Talk customer service team. I even asked them if I would get resistance from the store and they insured me it would be fine. A couple hours later my phone lost service. PICTURES AND VIDEO: Turn off automatic picture and video uploading or change your settings to upload on Wi-Fi only. Subject to our Reasonable Use Policy and Terms of Service. Went to Walmart, only to have them tell me that they dont know why they sent me and no refund will be granted. No international roaming allowed. Your new Straight Talk will be ready to complete activation when your old phone stops working. I was charged double on my daughter phone ***-***-****. Please wait an additional 24 hours and try the test call again. Current items cannot be combined with other purchases. They wanted me to buy another cheap phone to keep my number. After setting the sync settings, emails will begin displaying on your phone. I paid my bill *days ago and it still hasn't been added to my account and now my phone phone number ********** added refill service yesterday and phone is still not working.