To delete payees, select 'Pay and transfer' in the main menu, go to 'Manage and track' and click on the 'Manage saved payee list' link. 5The maximum daily limit for transfers among your self-named accounts is up to the available balance in your account. Go to 'Pay & Transfer' Log on, select 'Pay & Transfer', then 'Make a payment or transfer'. Payees details cannot be amended, only the transfer limit for each payee can be changed. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. The number is a 10-digit serial number, identifying your individual Security Device. HSBC Group's offerings differ from country to country. Follow the on-screen instructions. What is the cut-off time for bill payments? 1. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). Do not allow anyone else's fingerprints to access your mobile device if you choose to enable fingerprint scanning to log on to the mobile app. Instructions on how to update can be found on the 'Change contact details' page. For added security, you will have to set a PIN during activation and this PIN will be required to unlock your device before use. 2023. Be sure to place the check flat on the surface and make sure all four corners of the check are visible inside the white and green box. You can selecta promise date of a maximum of 7 days in the future,or before your next payment date. You can add an Institutional Bill Payee within the mobile app, for example a mobile phone company. With Mobile Security Key or Security Device log on, you can access allservices above, plus: You have the choice of English and Chinese. HSBC Bank USA, N.A. You can use the account number at the bottom of your Super Ease card, not your Visa card number. You will only need your Security Device / Mobile Security Key to increase a payee's transfer limit. If you want to set up recurring payments, or pay multiple bills at a time, youll need to use Personal Internet Banking. Reception (Mon-Fri, 9am-5pm) +44 (0) 1534 704000 Fax: +44 (0) 1534 704600. No. HK Dollar Statement Savings Account eStatement+, Consolidated eStatement for Savings Account, Monthly HIBOR-based Mortgage Plan Repayment eAdvice, Confirmation for credit transaction eAdvice, Confirmation for debit transaction eAdvice, Time Deposit Interim Interest Payment eAdvice, Time Deposit Placement Confirmation eAdvice, Time Deposit Change of Maturity Date eAdvice, Unpaid Standing instructions Warning Letter eAdvice, Summary listing of deposits and withdrawals eAdvice, Internet Banking Registered Transfer Account eAdvice, Reminder on reactivation of inactive passbook savings account eAdvice, Reminder on reactivation of inactive account eAdvice, Handling of inactive passbook savings account eAdvice, Inactive passbook savings account closure eAdvice, Update of FPS default account notification, CombiNations Statement Savings Account eStatement+, Foreign Currency Current Account eStatement+, Super Ease Account (Overdraft) Balance eAdvice, Super Ease Account Important Notice eAdvice, Summary of Overseas ATM Cash Withdrawal eAdvice, Mortgage Loan Account Instalment Change eAdvice, Personal Instalment Loan Overdue First Reminder eAdvice, Personal Instalment Loan Overdue Second Reminder eAdvice, Personal Instalment Loan Overdue Third Reminder eAdvice, Personal Instalment Loan Overdue Final Reminder eAdvice, Mortgage Loan Account Overdue First Reminder eAdvice, Mortgage Loan Account Overdue Second Reminder eAdvice, Mortgage Loan Account Overdue Third Reminder eAdvice, Mortgage Loan Account Overdue Final Reminder eAdvice, Monthly HIBOR-based mortgage plan repayment (with company interest subsidy) eAdvice, Mortgage related fire insurance policy pre-renewal arrangement notice eAdvice, Mortgage related fire insurance policy renewal notice eAdvice, Mortgage related fire insurance policy renewal reminder eAdvice, Mortgage related fire insurance policy renewal confirmation eAdvice, Cheque purchase return / correspondent bank charges eAdvice, Clean Credit minimum repayment overdue reminder eAdvice, Secured Credit and Clean Credit confirmation eAdvice, Mortgage Loan Account overdue reminder eAdvice @, 100% Personal Loan Guarantee Scheme Loan overdue reminder eAdvice @, Investment services/Securities account - composite eStatement *#, Securities purchase and sales eAdvice * #, Stocks Monthly Investment Plan eAdvice *#, Important updates on investment products under the HSBC GBA Wealth Management Connect Southbound Services eAdvice, Time Deposit instruction amendment confirmation (SID) eAdvice *, Time Deposit placement confirmation (SID) eAdvice *, Structured Investment Deposit confirmation eAdvice *, Structured Investment Deposit bonus / interest payment eAdvice *, Structured Investment Deposit instruction amendment confirmation eAdvice *, Structured Investment Deposit early redemption eAdvice *, Structured Investment Deposit uplift on call date / early termination date eAdvice *, Structured Investment Deposit maturity eAdvice *, Deposit Plus placement confirmation eAdvice *, Wealth Portfolio Lending Facility confirmation eAdvice *, Structured Products subscription & sale eAdvice *#, Bonds / CDs purchase & sale eAdvice *# (effective 30 Oct 2022), Wealth Products other services eAdvice *# (effective 30 Oct 2022), Securities Margin Trading Services Daily eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Daily eStatement *# (effective 20 Nov 2022), Securities Margin Trading Services Monthly eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Monthly eStatement *# (effective 20 Nov 2022), Credit Card Overlimit Opt-out Arrangement eAdvice, Credit Card Credit Limit Increase Notification eAdvice, Credit Card Standing instruction set up eAdvice, Credit Card Credit Balance Transfer eAdvice, Credit Card repayment overdue reminder eAdvice @. 9. Enter the amount you're sending. You'll also be contacted by our collector regarding your overdue account. The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. Phone banking: Call the respective hotline and activate your new Security Device instantly Phonebanking PIN verification required. Other special characters will not be accepted. If you think there's a problem, call Customer Services: You will receive confirmation immediately after registration. You can also download the HSBC Mobile Banking App to access Personal Internet Banking via your mobile device. Your information will not be disclosed to any third party organisations. What is HSBC Mobile Check Deposit and how does it work? Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. Alongside each payee's name, you'll see a drop-down menu with 'Take me to' next to it. with 8 or more digits, Transfers (to yourself or to registered accounts), Global View (HSBCJade/Premier/One customers only), Equity Linked Investments and Structured Notes. Are there fees for using mobile check deposit? Find the answers and while you're at it, tell us how we could do better. Please refer to the section New Security Device - Functionality for details. 2. Guangzhou:https://echeque.gzebasc.cn/ Shenzhen:https://cust.szfesc.cn/. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. Checks deposited before 10pm ET on a business day will have that day as the day of deposit. How do I log off of the HSBC Mobile Banking App? If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. Enter the amount you want to pay. A Security Device is an electronic device to generate a special, one time Security Code. Keep your username and password confidential; do not share this information with anyone. Select the account you wish to delete payees from and then select Payments & Transfers from the top menu. If you prefer not to upgrade now you can continue to use Personal Internet Banking securely, but you may encounter errors on displayed pages. Any additional used real-time stock quotes exceeding your free real-time stock quote count will be charged at HKD0.1 per quote, and will be debited from your account in the first seven working days of the next month. 5The HSBC Advance Checking account is no longer offered. If you think you won't be able to meet your promise to pay date, please contact us for more financial help. Your username should be 5-76 characters. 2. Can I use the HSBC Mobile Banking App outside of the US? You will have the opportunity to: What type of mobile devices support the HSBC Mobile Banking App? How do I download the HSBC Mobile Banking App? Click on the 3 dots to the right of the payee and select Delete. Yes, as long as the merchant allows third party enrolment. You can also set up an immediate transfer, a future dated payment or a recurring payment. The position is the same as current HKD/USD paper cheque. You can selecta promise date that's a maximum of 7 days in the future,or before your next payment date. Effective 1 April 2020 for all other Personal Internet Banking customers. 7. You can also use the following special characters: the at sign (@), period (. If you need urgent help, please call(852) 2233 3033for HSBC Jade customers,(852) 2233 3322for HSBC Premier customers, (852) 2233 3000for other customers. You cannot change scheduled bill payment. Making transfer to non-registered payee with amount higher than small-value payment limit, Setting up standing instruction for non-registered payee, Making bill payment to high risk merchants i.e. There are alsoDaily Sub-limitsfor certain kinds of payments: For details of these bill payment limits, go to Daily payment and transfer limits page on Online Banking. If the code still cannot be verified, please contact us on: A valid Security Code will only be generated if you input correct customer specific information into the Security Device. The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer. Set up and manage future-dated or recurring payments*. It aims to protect against Authorised Push Payment scams and reduce the number of payments sent by mistake. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. Any e-Cheque deposit after the cut-off time will be processed on the next working day. Go to 'Pay and transfer'. This limit is shared by all the available channels(the maximum daily transfer sub-limit for Phone banking, local ATM and overseas ATM are HKD50,000 respectively, and HKD400,000 for HSBCOnline Banking). If youre paying a person who is not online, HSBC Bill Pay will send your payment as a check. These amounts are subject to review or change without further notice. Just select the account you want the check deposited into and enter the amount of the check. To Add a Payee in the Mobile App: Tap Move Money in the Navigation Bar. Please refer to your invoice or contact the merchant for details. More eStatements and eAdvices will be made available by phases at a later stage. Click My HSBC at the top left of the page and select Future dated bill payments. When the battery of your Security Device is running, low, youll receive a BATT message as a prompt. Select a Payee. Select the HSBC checking account you would like to pay from. To learn more, speak with any HSBC Representative. repeating or sequential numbers (e.g. Opens Overlay . No, we will no longer send you paper copies of these files. A 'memorable answer' is only needed when you want to log on to HSBC Online Banking to access certain services without using your Security Device / Mobile Security Key. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. You won't be able to input the amount you promise to pay in the future. If you're an existing Personal Internet Banking customer, you can log on to the mobile app using the same username and password. @ Due to regulatory requirements, particular repayment overdue reminder advices will be delivered to you in paper. (Android) As soon as possible, log on to your Google Account (android.com/find) and remotely lock or erase your device. It's the merchant's decision whether or not to issue a payment eReceipt. Select the Delete icon in the top right corner of the screen. 6. After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. For details, please refer to the Bank Tariff guide. All Rights Reserved. How can I avoid late fees or reimbursement charges that may be imposed by payee? More educational materials are available at the following website (https://www.hkma.gov.hk/media/eng/doc/key-functions/financial-infrastructure/infrastructure/retail-payment-initiatives/e-Cheque_ebrochure_eng.pdf). 7. No. (iOS) As soon as possible, log on to iCloud (iCloud.com) and remotely wipe your device using the Find my iPhone app. How to cancel a Bill Payment Use Personal Internet Banking to delete a pending Bill Payment. 3 6 HSBC UK @HSBC_UK Replying to 'Pay & transfer' is a single place for managing all your payments and transfers from your HSBC accounts worldwide. * Due to regulatory requirements, for investment related eStatements and particular eAdvices, you can view via HSBC Internet Banking and receive them in your designated email address protected by password. You can create a new Bill Pay payee when you log on to the HSBC Mobile Banking App. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts. On your computer, simply select the eStatement / eAdvice you want to view or save. While this tool can save you a bit of time when entering yourOnline Banking details, it also makes it easier for others to discover your username and other details. HSBC Bank USA, N.A. 5. ; eAdvice retrieval up to 3-mths, except item 7 eAdvice It can be retrieved up to 12 months). Not eligible for verification via Online banking. Your second password should be within 8-30 characters, it may contain letters (A-Z, a-z), and/or numbers (0-9). via the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). Check the details of your payment on the Review page and select Confirm to process the bill payment. 2. To delete a beneficiary from your 'Beneficiary List' click on 'Delete beneficiaries'. Once logged in, select 'Pay and transfer 'from the quick links menu. Follow the on-screen instructions ), hyphen (-), question mark (? Select a bill payee from your existing payee list. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. We're here to help you. If you input a wrong digit into the Security Device, simply press the Green buttonto delete each digit one by one. You will need to pay the amount due yourself either: If you need more information, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. If its after the transaction has gone through, contact the retailer directly to resolve it. Learn more. HSBC is not responsible for these charges. This is the name you use for identification when accessing Online Banking. Otherwise, please contact your nearest HSBC branch. ), For transferring funds in foreign currencies or Renminbi to another bank in Hong Kong, free of charge or a service charge of HKD50 will be applied by us, depending on the payment system used by the receiving bank. Choose between a recurring transfer or a one-time payment. Can I change or cancel a bill payment in the mobile app? That means if your family member or friend has another Security Device for their Personal Internet Banking services, you cannot use their device to generate a Security Code for your Personal Internet Banking service. Please make sure that your mobile device is turned on and have turned off SMS forwarding function during the activation process if you have subscribed to such service. The 'My payees' are registered accounts to which you can make transfers without the need to input their details each time. You cannot print an e-Cheque and deposit it as a paper cheque because e-Cheque is a digitally-signed-document which cannot be verified in a hard copy. 3 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs. If the problem still exists, please refer to the drawer of the e-Cheque. Then select phone banking or ATM - whichever is appropriate - together with the corresponding PIN. If your Super Ease account is a joint account enter your Super Ease card issue number. You can reactivate them by visiting an HSBC branch or by using your Security Device. Bank-Cert is issued by Hongkong Post. Your existing standing instructions are renamed as "Recurring transactions". telecommunications, insurance companies), Payment limits for securities brokers, sports and leisure, 6 months (customers have not used the limits since establishment or after maintenance) OR, Transfer limit for non-registered accounts, 13 months (customers have not performed these types of transactions), 6 months (customers have not logon toOnline Banking and phone banking). Yes. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Answer the security question(s) that you have set up during your HSBC Personal Internet Banking registration and follow the on-screen instructions. Touch ID is available on iPhone 5s and newer, and Fingerprint ID is available on devices running Android 8 and later. You will also need either an ATM PIN, a phone banking PIN, an HSBC credit card PIN or SMS One Time Passcode (OTP)- this will be sent to you via SMS text message during the registration process and is only valid for a short period of time. "New PIN CONF" will display for 2 seconds if the PIN is successfully set up. We also recommend contacting your wireless service provider to have your device deactivated. 5. If you can't find the payee you're searching for, an Add Payee Manually button will appear. Log on to the HSBC Mobile Banking App. We recommend you schedule your bill payments at least five business days before a payment is due. Face ID is supported on iPhone X (and any future iPhones with Face ID capabilities). Call Customer Services on(852) 2233 3000. 9For enhanced security, please enter a 6-digit PIN. If you want to change the payee's details, you have to delete the payee record first and add back again. Serial Number is a unique number on the back of the Security Device that is linked to your HSBC Personal Internal Banking profile personally. 10. HKD150 for each standing instruction returned as a result of insufficient funds, eIPO (i.e. You can schedule a Bill Pay payment up to a year in advance. Your secret password should be 8-30 characters long. Charges may be involved should the e-Cheque be rejected by the Mainland authorities or Mainland banks. Funds deposited may not be immediately available for withdrawal and will be made available based on the Funds Availability section of the Rules for Consumer Deposit Accounts. Your step-by-step guide: 01. To enable Touch ID/Face ID or Fingerprint ID on the mobile app, go to the Profile tab, select Security and tap Touch/Face ID or Fingerprint ID button. Can I cancel a UK Payment or BACS Batch Payment I have already set up? This environmentally friendly service helps you cut paper clutter. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. Confirm removal of payee by pressing 'delete' again. Choose a transfer method. You can use the service for selected accounts only by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. If you can't find the payee you're searching for, an. For HSBC Premier4: $25,000 daily and $50,000 over a 30-day period, For HSBC Advance5: $5,000 daily and $15,000 over a 30-day period, For Personal Banking: $4,000 daily and $10,000 over a 30-day period. Where your document will be downloaded to will depend on what browser you're using. We recommend that you schedule your Bill Payments at least five business days before a payment is due. To report a Bill Pay issue,chat with us. Then, you'll need to tell us the reason for your late payment and how you'll pay the the overdue amount. Who is eligible to use mobile check deposit? "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. ), the dollar sign ($), asterisk (*) and the equals sign (=). You cannot change future dated payment. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. Please make sure you have a valid mobile number and email address registered with us. Log on to Personal Internet Banking; If the sending and receiving bank accounts are both in your name, and are at U.S. banks, follow these instructions for adding a payee. Customers can check which iOS version they have within their Apple device settings. Note that any pending or future payments you have set for this payee will be cancelled. Find the answers and while you're at it, tell us how we could do better. For the best experience we recommend: Although our Online Banking pages are built to meet all relevant web standards, using some older web browsers may cause minor display errors or prevent you from completing tasks online. Please restart the PIN setup process and choose another 4-6 digits PIN. "HSBC" will be displayed afterwards. You then submit the transaction to HSBC through the mobile app and we will process the check. Here's how to add the details to your payee list: Sign in to the Chase Mobile app and tap "Pay and Transfer". Use Personal Internet Banking to delete a pending Bill Payment. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. We no longer issue a physical Security Device for Personal Internet Banking customers (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. Click on 'payments' Click on 'manage payees' Select the payee you would like to delete. Yes. You need to input customer specific information into the Security Device when you are doing the following transactions: You may simply follow the procedure shown on the 'Verification' screen in HSBC online banking and the verification information table below to input information into the Security Device and generate the Security Code. 2. You may also reset password, security question and answer on the HSBC HK App. You can also enable the biometrics log on function. For any problems in online access , please contact our Customer Services : Once you are back online check your account balances and transaction history. Do I need my Security Device / Mobile Security Key?". How can I disable Touch ID/Face ID or Fingerprint ID? If the e-Cheque has not yet given to the payee, you should delete the e-Cheque file and issue a new e-Cheque. You can cancel your registration by submitting a completed cancellation request form to a HSBC branch in Hong Kong. You can deposit as many checks as you would like as long as you do not exceed the daily and over 30-day period limits. Only checks drawn on a US institution can be deposited. If you dont make any payments or transfers for a while your payment limits will reset to zero. Set up a new payee and increase transfer limit, (Details can reference to on-screen instruction), Increase the transfer limits of non-registered accounts, Make a bill payment to finance / securities / sports & leisure. online payments for shares purchased as part of an Initial Public Offering), Other suppliers (e.g. 8. Select the payee you'd like to delete. To use this service, simply download the OCBC Digital Banking app via App Store or Google Play and click on the "Pay Anyone" banner located at the bottom of the OCBC Digital app login page. If you are still using them, please consider setting up a Mobile Security Key, which enables you to log on and authenticate transactions more securely and conveniently. No such restriction. You can change your password at any time but your new password must be different from your username. You can only update one account at a time. ), underscore (_), hyphen (-) and apostrophe ('). Note: If the Bill Payment falls on a weekend or U.S. federal holiday, it will be processed the next business day. Help for payments, transfers, wires and deposits, Start by typing the payee's name in the search box. You need to logon to the HSBC Malta Mobile Banking App and go to the option 'Manage Devices' which is available under the Profile section in the app menu and select 'remove device' underneath the existing device. If you realise youve made a mistake before the scheduled payment date you can delete the payment and you wont lose any money. Note that any pending or future payments you have set for this payee will be cancelled. 8. No. Data charges from your mobile service provider may apply. If you pay by transferring funds from your bank account there is no cut-off time. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong.