Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? - last edited on It is very annoying, I hope you guys reach me out soon. 14h17, on We have received reports that emails to btinternet.com email addresses are being blocked. Switching email address if you have never done so before can feel like a daunting task. By posting your comment you agree to the house rules, The comments below have not been moderated, By The other two people that are having the same problem are using Samsungs, but haven't said which model. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. It is they that should investigate why other email providers don't have this problem. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Can I move my BT Email address to another account? Email headers can be found by looking at the email item's properties. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. You can send and receive messages, but not actively manage the account. Unfortunately, it did not work. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I know it exists because I can pick it up on ios and via BT Webmail. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? A workaround would be to use another SMTP - for example gmail if you have a google account. By I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. (The fix did not work until I had quit Mail and relaunched it. 19h37 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). for DISH Protect Silver unless you call to cancel. 2 days ago I suddenly stopped being able to send emails and get the message below. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 26-08-2021 I have the exact same problem. If I changed my email address I would be bound to lose something important. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Any ideas? This amount includes applicable customs duties, taxes, brokerage and other fees. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. on Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Townman, Gandalf. Though any rejection on our side should be returned back to the sender as a bounce. You can link any BT email address to another broadband or Premium email billing account. Your post does not go to BT. on Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. BT allows former customers to access a basic form of their email account for free. I am using the Outlook app on a Samsung phone. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 15h22, on Then power on the phone and iPad and tell me if it still has the problem. When this happens. After 6 mos., if selected you will be billed $10.99/mo. Email: timforrester@btinternet.com. I cannot send even the simplest of messages this morning. This amount is subject to change until you make payment. on We receive the following message when we try to send from our Mac. on Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Here are some answers to help you. 09-07-2019 Many have had the same address since they first went online many years ago. Our standard shipping option is via Royal Mail airmail. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If not, how do we get a moderator involved? I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. I cannot find an obvious way of asking bt about this! 13-07-2019 Just one other thing that might be relevant. 23-04-2021 I feel there is something going between Google and Apple. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2 users liked/thanked this post: That sounds like something has been stuck in a queue somewhere. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 14h56, on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. While members are not getting emails, they do appear as posts on the Google Groups page. 19h32. on 23-04-2021 Thanks for the suggestion. All postings and use of the content on this site are subject to the. One further piece of information. Thank you anyway. You can usually find the option to redirect in the inbox settings of your old email account. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". on Rest assured that we'll do our best to assist you or get you pointed in the right direction. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 23-04-2021 Incoming mail works, but unable to send anything. Hopefully, we can get this resolved quickly. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. We do not write articles to promote products. Thanks 6h00. 3) Import all of your contacts from your old account to your new one. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 2. 18h40. . I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. We always endeavour to grade correctly and. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. I spoke too soon. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Send yourself a test email. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. 20h33 This is NOT 'A solution'. What do I have to change to make my emails send? Our Gmail accounts work on all our devices. Log in issues. Emails from btinternet.com addresses not received. I have it in a notepad file as well if that makes it more readable. 26-08-2021 This has made me want to look a bit further and so I found the Community. Sky allows former customers to keep their email account free of charge and indefinitely. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Sadly not the same as my experience. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 14-07-2019 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. We do not allow any commercial relationship to affect our editorial independence. I have a recent problem with my email service. Don't forget online banking, streaming services and social media accounts. I have a group of 14 people set up under Outlook 365. The problem usually resolves its self in a day or two. Anyone else experiencing the same issues? You may have to register before you can post: click the register link above to proceed. any proposed solutions on the community forums. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I anybody else having this problem. Rachel Rickard Straus, Financial Mail On Sunday Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Oops. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. If I go into iCloud web page, then I can send and receive as normal. on Yesterday, I managed to contact BT via webchat. 10h59. By coincidence(? It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. I can send test messages to my iCloud e-mail but not other addresses. Problems with email. Looks like no ones replied in a while. This amount is subject to change until you make payment. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. 10h38 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. It's good (???) Ive also tried not using advanced settings at all with exactly the same results as described above. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. We'll need to look into this and we'll get back to you next week. 3 users liked/thanked this post: Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. mingoslkd, call Any ideas? 5) Set up an auto-responder message on your old email address. I changed "Authentication" to "Password" and clicked on "Save". If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. Please check your email settings. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. by If yes, we recommend that you check if the issue persists while on safe mode. All other emails to other systems have no issues. I expect that they are simply burying their heads in the sand and do not look at all. I have a group of 14 people set up under Outlook 365. 'All of my contacts have it. Accounts that are inactive for six months are deleted automatically. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. If that doesn't fix the problem, see the next section. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Anyone else experienced this and got any suggestions on how to proceed? Copyright 1995-2023 eBay Inc. All Rights Reserved. Page 1 of 2 1 2 Last For additional information, see the Global Shipping Program. Many customers find the BT community forum is a great way of getting help. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 14-07-2019 Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. 23-04-2021 My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Surface mail is also available; please e-mail us for . At my age, I just don't have the energy to set up a new email address and tell everyone.'. 25-08-2021 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! It might be worth changing your SMTP port to see if that helps. Go back to: Email help. To start viewing messages, select the forum that you want to visit from the selection below. 23-04-2021 It's very annoying and slightly weird. 15h31. The whole ISP domain is blocked. 09-07-2019 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Those who wish to hold on to their email account just have to log in from time to time to keep it active. Something went wrong. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Some links in this article may be affiliate links. However, give yourself enough time to smoothly switch over and you may find it is worth your while. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 15h24. 11h05. 14-07-2019 Refunds. I then asked them to login to BT webmail and send me another email and that one came through straight away. to know I'm not alone. None of the posts I have seen are the same as my problem however. BT Email - best practices for postmasters and senders of email | BT Help, on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. How can we as customers get BTs attention and ensure that there is a fix? ask a new question. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Last week I phones an advisor with a somewhat similar response. 26-08-2021 We understand that you are experiencing issues sending emails. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. They also sent a test email from a PC using an outlook client and that didn't come through either. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Tried on various devices with same result. @stevebrass Thanks, but same result as before. The accounts work on BT Webmail, both to receive and send. A warm welcome to the forums. I've got a "failed delivery message". Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Does anybody have any idea how I can resolve this, other than changing ISP. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. This will work as long as your old email account is still active. 21h18, I have got my email working again. Accounts that are inactive for six months . Any suggestions please, User profile for user: 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Comic should be in the grade given in the listing title. 17h25. Policies vary between broadband providers. 09-07-2019 They forecast a response within 72 hours. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. This is exactly the same as my issue - with the 993 / 465 too. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. This started suddenly about 5 or 6 weeks ago. I have tried sending individual messages and simple test messages but nothing works. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 6h21. I exited and restarted Mail and was then able to send emails again. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I have deleted the app and reinstalled it. 19-12-2022 20h13. Today all of our emails addresses would receive, but not send. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on BT need to deal with this at a high level, NOT an individual user's account. omissions and conduct of any third parties in connection with or related to your use of the site. If everything works fine in webmail, you may need to check your program settings. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 4) Send an email to your main contacts to let them know your new email address. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 2 users liked/thanked this post: It seems that my account SMTP setup was changed (without my input). Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Today all of our emails addresses would receive, but not send. on What does this mean? As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Sorry but how do I PM you, and what details do you need? It seems that I can only send messages to my iCloud account from the iMac. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Those who leave have their email account terminated and closed 90 days later. You should however check that your email clients are using the correct settings as per this link. Do other emails they send get to where they need to go? 20h31, on on When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. on I can send & receive on my work email account using the Outlook app. This is going to need looking at by their email support team. Although port 587 will usually work, port 465 is the recommended port. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 26-08-2021 Examination of the message heads of the delayed emails might be informative. . So hardly time for a timeout to have occurred. That is because he has a Virgin Media email address, which would be deleted if he switched away. What can we help with? Delays in Emails being delivered can arise from a multitude of reasons. ), on Go back to . Various errors messages. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Virgin Media says email accounts are only available to current customers. 25-08-2021 So it seems to be something between Android and BT Mail. 16:52 EST 04 Mar 2023 Last Thursday, I stopped receiving email from my @btinternet.com account. The article below can help if you do not have any other user account to test with. We shall never know, but fingers are firmly crossed that the service will return to normal. 19-12-2022 19-12-2022 16h34. Announcements, Guides & Community Updates. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 17h33. I consistently receive this warning: whenever I try. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Hi When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". BT internet email problem Hi. - edited All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 only. Gmail and Outlook are two of the most popular. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. , updated Will post any update that I get. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com You can send and receive messages, but not actively manage the account. Its probably not directly relevant to your problem, but who knows with Apple!! http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. What does this mean? Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices.