Comprehensive risk assessments were carried out on patient admission and kept in the patient records. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. Large amounts of money or valuables, such as jewellery or electronic devices etc. 0300 131 4500, Eastbourne District General Hospital the service is performing exceptionally well. Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. Incidents were investigated by senior staff with lessons learnt shared across the trust. Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. the service is performing badly and we've taken enforcement action against the provider of the service. Learn more about PALS. The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. Where individuals needed support this was provided. Overall: Good. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. 27 January 2017. We reviewed 3 sets of patient care records. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. Staff were clear about their roles and accountabilities. Data for the period December 2016 to December 2017 indicated variable performance in RCEM audits. 05 November to 12 December 2019 During a routine inspection. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). Eastbourne District General Hospital. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. Where a patient experiences disorientation we will aim to keep moves to a minimum. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. Acute Admissions Unit - Level 3. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The service only employed one play specialist to work cross-site. We'd like to use additional cookies to remember your settings and understand how you use our services. Patients' records are not available for consultation until 100 years from the last date of the document. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. TN40 2DZ. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. Your hospital admission If you're staying in hospital as an inpatient you'll be made comfortable and be cared for by our dedicated teams. This included greater emphasis on evidence-based practice and training. We inspected the Maternity service as part of our national maternity inspection programme. People could access the service when they needed it. Seaford, And while figures continue to go up, Covid hospital admissions in Eastbourne remain incredibly low. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. There are vending machines outside most wards. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. The discharge lounge is staffed by nursing staff who can care for all your needs while you are there. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. Signposting was not dementia friendly and did not accommodate visual deficit needs. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Hospedia is a private company which provides this service and they set the charges, including the cost of incoming and outgoing calls. Those series are affected are indicated in their catalogue entries. They treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. Ward and departmental safety thermometer results showed improvements across the service. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. Browser Support Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. Inadequate Practice changed where required improvements were identified. If you provide contact details, we will be in touch about your request within 10 working days. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Facilities in the department included a dedicated area for patients with mental health needs and for children. There may be occasions when the only bed available is in a mixed sex area. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. the service is performing well and meeting our expectations. Suspended ratings are being reviewed by us and will be published soon. The hospital staff tried to ensure that the individual needs and preferences of patients were met. The service took account of children and young peoples individual needs and made it easy for people to give feedback. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ It has 22 beds and two operating theatres and 129 employees. The intensive care service used procedures to ensure that patients received safe and effective care. This information will help us make improvements to the website. There were clear and effective processes for managing risk and performance. It is managed by the East Sussex Healthcare NHS Trust . Protected meal times mean that we can help patients who may need assistance with eating and drinking and maintain privacy and dignity. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 Nursing staff shared concerns with the level of staffing on most medical wards. The environment had improved since our previous inspection all areas were visibly clean and equipment was well maintained. ACTs provide high quality and appropriate care and liaise with STAR . Our rating of the service was good. A robust governance system was being introduced. / 50.7864829; 0.2697638. Please visit our Insurances Accepted page to learn more. We don't rate every type of service. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. When is meal time and what food can I bring into the hospital? Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. There was a dedicated practice development nurse in post who provided support to all members of the emergency department team. Staff kept detailed records of children and young peoples care and treatment. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. Acute Admissions Limited Headquarters. Hand hygiene audits showed sustained high levels of compliance with results maintained above 97% since February 2016. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. We aim to accommodate all our patients in same sex wards. In most wards there is a bedside television, radio and telephone system called Hospedia. Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. Each report covers findings for one service across multiple locations, In The sepsis link nurse developed a think Sepsis poster which highlighted monthly audit results and a Stop sticker when the pathway was no longer appropriate, to ensure staff used the screening tool and cascaded results to the clinical leads and matron. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. Admissions. AAA Team Home . The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. The majority of staff reported positive changes in their workplace culture and spoke of approachable and supportive middle managers. Systems and processes were in place to assess, monitor and manage risks to patients. Any addresses or telephone numbers that you might need. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. For example, safety checklists were used and monitored to ensure the safety of patients undergoing a surgical procedure. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. 0300 131 4500, Eastbourne District General Hospital Leaders supported staff to develop their skills and motivated them to succeed. They supported staff to develop their skills and take on more senior roles. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. the service is performing exceptionally well. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. When things went wrong, staff apologised and gave patients honest information and suitable support. Clinical outcomes were monitored and were similar to units of similar size. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. Kings Drive, Eastbourne, East Sussex, BN21 2UD No rating/under appeal/rating suspended Any women that developed complications during labour were transferred to the acute unit at Conquest Hospital. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. However, staff are taken from the ward they are based in to work in other areas that do not have a full establishment and staff shortages. 5. . Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. People were respected and valued as individuals. The childrens outpatient unit provided families with various clinics for children living with health conditions. Conquest Hospital This meant that often children with complex needs did not have access to this important resource. Over 98% of surgical patients would recommend the hospital. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. The trust had made clear improvements to the way health records were managed across the organisation. Explore Your Treatment Options : You . Eastbourne District General Hospital is located on the outskirts of Eastbourne town centre. Elimination of the three-day hospital inpatient requirement for Medicare coverage of post-hospital SNF care. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. They were focused on the needs of patients receiving care. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. the service is performing badly and we've taken enforcement action against the provider of the service. There was a continuous improvement programme in place across administrative services that included health records. Demand for mental health services far outstripped capacity. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. Strong clear leadership seen, staff felt well managed and well led. . Smoking, vaping or using e-cigarettes is not allowed anywhere on any trust site, including in outside areas or in vehicles, to protect the health of the people using and working in our services. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. However some governance processes did not demonstrate effectiveness or improvements in patient outcomes. The plan for your discharge from hospital will start on your admission to hospital. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. There was a proactive approach to meeting the needs of those from different cultures or with complex needs. There remained gaps and inconsistencies in the quality and completion of patient records. Patients and relatives said staff go above and beyond and the care received exceeded their expectations. The board above your bed will state your name, the consultant leading your care and your named nurse. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. the service isn't performing as well as it should and we have told the service how it must improve. The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. At the time of our inspection visit it was partially rolled out with a clear timeline for continued introduction of key aspects of the framework.The triumvirate management structure for the division gave clear lines of reporting, clear accountabilities and responsibilities and was known to staff. At least one standard in this area was not being met when we inspected the service and. Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. Our rating of this service stayed the same. TN40 2DZ, In On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. Good Published This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability. the service isn't performing as well as it should and we have told the service how it must improve. Please speak to the nurse in charge of your care or area. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Any other browser may experience partial or no support. Your friends and relatives will be able to call you directly (charges apply). The service provided mandatory training in key skills to all staff and made sure everyone completed it. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. There were times still when patient records were not available for pre-assessment clinics and consultations. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. Managers investigated incidents and shared lessons learned with the whole team and the wider service. Staff recognised and reported incidents and near misses. Staff felt able to raise concerns, report near misses and report incidents. Staff provided good care and treatment, gave children and young people enough to eat and drink, and gave them pain relief when they needed it. 0300 131 4500, Bexhill Hospital They managed medicines well. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. Meals times are scheduled at varying times, depending on your unit, during the following time blocks: Breakfast: 7:00 a.m. - 9:00 a.m. . Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. Your information helps us decide when, where and what to inspect. Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. The reason for these was not documented in most cases. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. 0300 131 4500, Bexhill Hospital of hospital observation status and an admissions process that is transparent and administratively simple. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. We rated it as good because: Published Staff truly respected and valued patients as individuals. However non-availability or delays in responding to referrals to specialties had resulted in negative patient outcomes including for patients who needed a stroke assessment. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future.