For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Information for Queensland public housing tenants. This submission has been developed in consultation with our . Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. Particulars of the goods or services to be provided under this contract. The caretaker period for the NSW Election commenced on 3 March 2023. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). This inquiry is no longer receiving submissions. The quality of all properties deteriorates over time as a result of normal wear and tear and because of ageing. Contract Award Notice ID. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. Maintenance Person, Crew Member, Facilities Officer - Moree and more on Indeed.com The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. Resident satisfaction survey period July-Nov 2021. Please enable scripts and reload this page. $5 billion. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. Housing NSW. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. stream Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. Working to improve the service and experience for our tenants. Privacy Policy and Help us improve the content on our website or tell us what is working really well. Phone: 1800 422 322. Copyright Defence Housing Australia, 2015. AQxHV:Uz h$Ydy:gsnt%,y0);. Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. 3/56 363.50944 (DDC22) Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. We appoint contractors to our panel via Austender through our rolling tender program. Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. %%EOF Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands. Maintenance Officer jobs now available in Lake Munmorah NSW 2259. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi The batteries will help to reduce peak demand costs for . Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. 1 0 obj for more than 300 client partners > 500. connection to their country and culture. Terms of Service apply. endstream endobj startxref Who to contact. Tenants are best contacting their tenancy manager of their housing provider. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Agency Department of Education - SINSW. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. 3216 0 obj <>/Filter/FlateDecode/ID[<5059B1B0132BC04D89C2DD10FA8FEE9A>]/Index[3202 26]/Info 3201 0 R/Length 78/Prev 1251475/Root 3203 0 R/Size 3228/Type/XRef/W[1 2 1]>>stream d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; hz $CIh &{ a$yAJ&M` } The contracts are published on theGovernment tender's website. The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. We review your request and tell you if we accept your request. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. More than one-third of the NSW population lives in regionally , and thousands more spend time in the regions each year for work, study, holidays and events. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. the Police Crime Report Number if the damage has been caused by another party and reported to the police. <>>> The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Department of Enterprise, Investment and Trade. For any questions, please email cmt@dha.gov.au. As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. Department. Title. To request maintenance that is not an emergency: For more details, read about response times for maintenance. 7061001. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. %PDF-1.6 % The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service The contracts are published on the Government tender's website launch. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Keep your property reasonably clean. Online Maintenance Request Form. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. Contractor. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. hbbd``b`- "H endobj Information to tell us When you request maintenance, tell us: Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. For more details, read about response times for maintenance. Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. We may decline your request if the maintenance type is not our responsibility. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). Series: New South Wales. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. The length of time it takes to contact you depends on the urgency of the work. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. We are celebrating! Thats why we have compliance officers in the field every day checking the work of our contractors. >W&{U%0j` Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. 3. 2.08 ha (5.14 acres) zoned RU4 This beautiful piece of land is a high, fully fenced square block that is flood free and boast two significant street frontages (147m and 124m) and is available for . List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. 14NSW Federation of Housing Associations Inc, Progress report - Land and Housing Corporation, Department of Family and Community Services - management of NSW public housing maintenance contracts, Government Response - Management of NSW Public Housing Maintenance Contracts, Report - Management of NSW Public Housing Maintenance Contracts, Answers to Further Questions - Pacific Link Housing. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. For any questions, please email procurement@dha.gov.au. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. The data can be customized through filters, and downloadable report options. service contract; rather, it is a set of general guidelines. NSW Public Works staff servicing every corner of regional and rural NSW How satisfied are you with your experience today? DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. Department of Customer Service. Print Share. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. This is particularly important if there is likely to be further damage if the repair is not completed quickly. hTOSW~-^ We've now conducted 75,000 property inspections. Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. 2 0 obj To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Your rating will help us improve the website. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. <> Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. Public housingNew South WalesManagement. The deadline for applications is February 21, 2023. Ensuring. You will need to give as many details as possible about the problem that needs repairing when you call. The caretaker period for the NSW Election commenced on 3 March 2023. Thats an average of around 1,750 requests every day. Rental home maintenance and repairs This page is for: Home buyer / owner Property industry Tenant Landlord / lessor Obvious maintenance and repair issues should be noted in the property condition report which is required to be completed by the landlord/lessor when the tenant moves into and out of the property. 4 Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. 2. This outlines the business processes for property maintenance, including repairs. Signing up with an agent Before the agent can market your property, they must sign a contract with you, called an agency agreement. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. Around 640,000 maintenance requests were received and actioned in 2020/21. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team Melanie Hertel . How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT Contract number. No records of contacts are available for this inquiry. The timeframes for this non-urgent work can be up to 12 months for completion. Public contractsNew South Wales. 9 On Feb. 11, 2021, HUD announced that. % Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. The Housing Call Centre arranges most responsive maintenance for public housing properties. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. Parliament. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. How can I access Department of Customer Service information? maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. North Coast. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. DFFH - maintenance policy and practice Department of Customer Service disclosure log, Department of Customer Service Agency Information Guide, Call for submissions Independent Review of SafeWork NSW, Terms of Reference Independent Review of SafeWork NSW, Benefits Realisation Management Framework, Multicultural policies and services program, Contact the Department of Customer Service, Department of Customer Service correspondence policy. *All figures current as of 30 November, 2021. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. 3227 0 obj <>stream DCJ Housing offices are generally open from 9:00am to 5:00pm. Communities and Justice, NSW Department of . Government procurement advice and assistance. If you are having any difficulties, you should speak to your housing provider. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). A further $1.669 million investment has been approved to extend the program to February 2022. More information. If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Contract Administration Heritage Professional Property Administration Property and Asset Management. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us Report ; no. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. of critical infrastructure projects in 2021-22. 3 0 obj 5Counterpoint Community Services INC and South Sydney Community Aid, No. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Community housing tenants. We appoint contractors to our panel via Austender through our rolling tender program. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. But they also exist in commercial property, serviced apartments, retirement villages. View all our monitor vacancies now with new jobs added daily! We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Your housing provider will already have agreed an appropriate time frame for the completion of works. DCJ is improving the experience of social housing tenants. This site is protected by reCAPTCHA and the Google Back to top Aboriginal flag Torres Strait Islander flag We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. For copies of recently issued ministerial press releases of information on the election policies of any political party, as they relate to the department/agency or its portfolio area, please go directly to the website of the relevant political party. Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors.