WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, Install your C4000 modem and activate internet service, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. You can continue to the next stepto compete setup. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. Also, make sure you have entered the user name and password correctly. Privacy Policy. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. At this point, you are ready to activate your service! For the following models: I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Century link C4000LG Bad Firmware issues. We had to replace one of the same models and no issues. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. 4. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. If you have questions we haven't answered, or if you need any additional support with setting up your modem. Sentiment Score 9. Centurylink modems are made by 3rd party distributes (recently it seems mostly Zyxel). I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Dynamic QoS: Prioritizes data through the router for smoother streaming. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. Review our FAQs to learn more. Do not remove or lose your modem sticker, which includes your defaultadmin username and password. All Rights Reserved. Please note that a phone jack is required to set up Brightspeed internet service in your home. Start by unpacking the box and identifying the modem, cables, and instruction card. For the following models: Under WAN Settings, enable "Transparent Bridging" and set the "Transport Mode" to "Tagged-201". It may be that only one of the jacks is hooked up to Brightspeed's network, or all of them may be active. Donotinstall a filter between the modem and the wall jack. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Select the AP Mode radio button. CAUTION! Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. 9.3. Wait until after 7 p.m. on the service start date to attempt setup. Start by unpacking the box and identifying the modem, cables, and instruction card. Note:The light ring will reset and return to solidGREENafter2 minutes if it fails to pair with a device. Regardless of the specific model, thestatus LED ringon the front of the modem will function in the same way. Previous image. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) The particular jack you are using isn't hooked up or is faulty. Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. WiFi 6 antenna - 2.4 GHz/5 GHz 802.11ax (backwards compatible with 802.11a/b/g/n/ac) Dynamic QoS - Prioritizes internet traffic by application and device for smoother streaming. 2023 Q Fiber, LLC. Page 6 4. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. Buy The Greenwave C4000LG Modem. It also comes with vectoring, which provides for increased performance and range. Plug the phone cord into a filter and then into the wall jack. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. I told him yes and he told me it is complete trash and I'd . Third party marks are the property of their respective owners. WiFi extenders:If you have a C4000 modem and would like to boost your signal, we recommend ordering a compatible WiFi extender on our Accessories Marketplace. If your service has already been activated, you might get a message earlier in the day. About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map In this video, we'll show you step-by-step how to install your C4000 Modem. Please try another jack orchat with usfor further help. This router comes in multiple versions, each with different specifications. 5 out of 5 stars. CenturyLink Greenwave C4000LG DSL Modem - White. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. Make sure the outlet is live. The red light indicates the modem isn't connecting to the Brightspeed network. It came in the mail a few days later, and I hooked it up (I can see this thing was built to be idiot proof), but it didn't connect to the DSL service. Plug phone cable (green) into the C4000LG. Works with these Brightspeed internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver onBrightspeed services. Below are some of the most common questions and issues that customers ask as they install a modem. Compared to WiFi 5, it delivers: About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map If you don't have a jack, chat with us to have one installed. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. The Zyxel C3000Z is one of CenturyLink's top recommended modems for its DSL internet service. The particular jack you are using isn't hooked up or is faulty. Internet Strength: 90%. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer Previous image. Wireless security settings. The C4000BG has the same specifications as theZyxel C4000BZ. Filtersare not included in your modem kit. Click the quick setup icon to configure the device's Internet access 4. wishful thinking hu. Manage networks (SSIDs) Modem security settings. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. As part of the upgrade, I was sold a new modem which is supposed to be the C4000LG. is a good first step to fix many common problems. D IFV`/2l&# Ii! I setup my Belkin Router and at completion it said "Success you are now connected!", however the light in front is still amber colored when it should be green, . Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. Try another phone jack if one is available. Once the light is green, you're connected to the internet and you can get online! 8.8. Now it's time to get your modem hooked up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. Follow the steps to complete the installation process using QuickConnect. Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Wireless 101 - Understanding how WiFi works. Try this: Only the C4000BG and LG/LZ models have a DSL light. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. If you don't have a jack, chat with us to have one installed. In-home speeds may differ based on router setup, devices and other factors. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Next, you'll need to find a good spot for your modem. . If it is Red, please contact CenturyLink The one you use will depend on the type of internet connection you have. We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. You can test this by plugging in another electrical device, and/or try another outlet. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. Third party marks are the property of their respective owners. Download the latest firmware for the C4000XG. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Plug other end of phone cable into the your home phone line. Navigating the app to manage your account, test your speed or get additional supportFor more information, please visit: https://www.centurylink.com/home/help/internet/modems-and-routers/setup-your-modem-and-activate-internet-service.htmlor https://www.centurylink.com/home/help/internet.htmlThank you for choosing CenturyLink and have a great day! |Privacy preference center Personalize the Wi-Fi2. The LED ring in the center of the C4000LG will light up green upon full internet access. These are essential to make sure you get the best phone and internet connection. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. So I hooked up my old modem, and thank goodness my old modem works just fine. After completing the setup steps in the app or through the QuickConnect site, check the color of thelight ringon the front of the modem to verify its connection status. After it detects the connection, the LED Ring will show green on your C4000LG when the Internet is ready for . If you have theC4000BGorLG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Thats issue I cannot get connected to IP. well then don't forget to:SubscribeLikeCommentShare with your friends Thanks for watching!C4000LG CenturyLink Modem by GreenWave#C4000LGCenturyLinkModem #C4000LG #GreenWave Let's restore the network settings on the Printer: Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. 5 Gigabit ports (1 WAN + 4 LAN) Smart Connect - Intelligently selects the fastest WiFi band for every device connection. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. Page 9 5. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Cookie Notice Actiontec C1000A-D (removed) Actiontec C2000A-D (removed) Actiontec Q2000 (removed) D-Link DIR-850L (removed) Greenwave C4000LG. Advanced settingsgive you even more control over your modem's configuration. Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). Download the Brightspeed Internet app to manage your account. On or before the day your service is supposed to begin, your modem will come in the mail. The particular jack you are using isn't hooked up or is faulty. Click on the options below for details and step-by-step instructions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 11-22-2021 02:00 PM. If in doubt, you may want to wait until 7 p.m. to hook up your modem. We no longer support this browser. Axon C4000BG modem/router for 10, 20, or 40Mbps. There are multiple versions of this router, each with unique specifications. But the function is basically the same. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. Tried restarting and still having trouble? The GreenWave C4000LG is another modem-router combo that prioritizes productivity and connectivity. Option 1:In theMy CenturyLink mobile app,go into theInstall My New Modemsection. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. Occasional updates are necessary to add new features and keep the modem's performance at its best. DSL and power ports on the back of the C4000BG and LG/LZ models. . Let me know if this helps. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. Do not remove or lose your modem sticker, which includes your default admin username and password. Detailed steps are here: https://www . This means the network is not being detected by your modem. %PDF-1.6 % 217. Plugging in the power cord4. endstream endobj 424 0 obj <. There are some things you need to know before completing the installation process. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. For an optimal experience, we recommendupdating your browser. Standards-based WiFi WPA3 security. The tech fixed the problem, and the new modem was able to connect to the DSL service. 2023 Brightspeed. Refer to Step 3 in Topology 2 to configure the router. Scan the code on the modem to finalize the installationThen we touch on optional items such as: 1. Where it is placed can have a huge impact on your wireless performance. We've created a series of self-help and self-install videos to empower you to quickly get connected. Works great. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. These lights will flash red and green while the modem is syncing. $84.99. oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. I just upgraded my internet speed to 80mbps. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way.This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) The C4000BG and LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. Residential | Small Business| Enterprise| 2023 CenturyLink. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. Wrong modem? Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. 2 offers from $138.97. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. I was wondering if there is a different method to the madness of bridging the C4000LG modems for doing the same thing? The C4000LG has the same specifications as theZyxel C4000LZ. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. Works with these CenturyLink internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver on CenturyLink services. 9.4. Plug other end of Ethernet cable into the your home phone line. Please note that a phone jack is required to set up CenturyLink internet service in your home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including: Instead, you can easily access these same network controls through My CenturyLink or the app. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. We recently moved and got Century Link internet service, with the C4000LG modem. This can depend on the age of your home. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. Check your service start date, wait till 5 p.m. on that date, then try again. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? Have a home security system? Connect to your modem/router's IP address (find the manual, check on the device itself, or look it up online), look for the broadcast channel among the settings (the location will vary depending on your device), and select an alternative from the drop-down list. If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. Try this: This can depend on a number of factors. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. X. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Climate Pledge Friendly. All Rights Reserved. Where it is placed can have a huge impact on your wireless performance. The main screen will appear. Look for an email with your order confirmation details and an. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. CenturyLink Brightspeed Bonded dsl modem router C4000BZ newest version gigabit. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Your modem'swireless settingscontrol the WiFi network in your home. Option 2 is probably the simplest and is a good choice. Website blocking. What if all the lights on the modem are off? Click on the options below for details and step-by-step instructions. This means the network is not being detected by your modem. @gsturtle36. I'm making this post in hopes of it maybe getting seen by someone at century link that can further investigate the firmware issues and address them. Your modem'swireless settingscontrol the WiFi network in your home. 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream Chat withcustomer serviceto get atechnician to install a whole-home filter on the line outside your home (there is an installation fee for this.) This can depend on the age of your home. If the connection fails repeatedly,reboot your modem, then try again. 4. It should turnsolidBLUEonceit has connected. Disadvantages:Can be difficult to set up and interface with, and has a pretty heft price tag. Yes I know it's a WIFI6 modem, but wifi 5 has been a lot more stable for my purposes and needs. To change your network name, go to the modem's wireless settings. Once the light is green, you're connected to the internet and you can get online! Before you start, make sure to read the complete instructions below for the best results. . Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. For an optimal experience, we recommendupdating your browser. Call tech support back and tell them your modem is in a "walled garden" state. After it detects the connection, the LED Ring will show green on your C4000BG when the Internet is ready for you to use. Below are the status LED behaviors you'll see when the modem is installing a firmware update: BLINKINGAMBER/WHITE-Manual firmware upgrade in progress (you are running afirmware updatethrough the modem's settings interface), BLINKINGAMBER/GREEN-Automatic firmware upgrade in progress (the network prompted an update, typically runs in the middle of the night). Setting up new service? Set up WPS on your modem. 8.5. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. Please note that a phone jack is required to set up CenturyLink internet service in your home. The Brightspeed network hasn't yet been connected at your address. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Use the Google Wifi app to set up the Google Nest Wifi using the PPP username and password to start accessing the internet using Nest Wifi. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But the function is basically the same. 423 0 obj <> endobj Please note that a phone jack is required to set up Brightspeed internet service in your home. It should turn. CAUTION! And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. Below are some of the most common questions and issues that customers ask as they install a modem. Filters arenotneeded if you use theC4000XG. Click Apply to finish the configuration. Free shipping for many products! Try this: Only the C4000BG and LG/LZ models have a DSL light. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate it's connected and ready to finish setting up. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. My Android, Apple and Linux devices work fine, both with internet and wireless connections. . I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. The C4000 series modem/WiFi router comes in two models, each with different specifications.The one you use will depend on the type of internet service you have. found on earlier modems. Try plugging the green cord into a different jack. Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks.