To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. I have a kind and outgoing personality. It's great that you are working on asking for help from a variety of people when needed. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "I have the basic procedural skills for this team position. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Browse questions (57) Ask a question. Would it ensure efficient workflows or more timely responses to other departments? Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. I strive for perfection too often, which causes unnecessary stress for myself. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I cope with these emotions by telling myself that it's not my story, it's the patient's story. 57 questions about Interviews at Kaiser Permanente. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Make them think we care about them as if they were our family members so that they will come back.". He ended up requesting and receiving a transfer. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". For 180 days, my employees were rewarded for coming to work 10 minutes early. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I like to manage my time to finish my projects on time. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. ", "Delivering bad news to a patient is very difficult. Are there specific Kaiser volunteer opportunities you'd be interested in? I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". We had in services to help us prepare. I really like this answer! ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Wonderful! How to Answer: Why Do You Want to Work Here? ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. This is a very good example of your problem resolution skills. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. My ideal environment is organized, collaborative, positive, energetic, and encouraging. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Written by Ryan Brunner on November 21st, 2021. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. This organization includes my scheduling, paperwork, and more. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. ", "When I started in Interventional Radiology, I was not trained in IR procedures. It has kaiser questions . Kaiser Permanente Customer Service Specialist Interview Questions It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Nice work! You can begin with your recent education, family life, volunteer work, or talk about your travels. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I also check what's low and order specialty if it's a fast mover. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. ", "From a young age, I was raised around a farm and animals are a huge part of my life. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. I get along well with others and work well as a team.". I would also need a technologist to assist me who could adjust to my easy procedural style.". Have a question or concern? Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. We've all had those tough cases. I also learn a different kind of articles and submit my test to renew my certificate. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". In my current position, I am not the most persuasive person on our team, but I am highly creative. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Discuss how you can thrive in this role, even during the most stressful times. I love my job. I have trained myself to adapt my communication style, so a patient gets what they need. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. I am a people person and build relationships with my coworkers and patients alike. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Well done! Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. 91% said yes. Asked November 29, 2021 ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Kaiser Permanente interview Flashcards | Quizlet Your answer should include your ability to be patient, kind, and confirming to best answer this question. At the end of the day, many role titles are fluid. Kaiser Permanente takes great pride in having a very positive and nurturing environment. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Balancing empathy with honesty is key when communicating bad news. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. What questions did they ask during your interview at Kaiser Permanente Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. ", "I work good with minimum supervision, but I also enjoy working with a team. I had 2 interviews with kaiser received and offer within a week. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. When have you had to adapt to change in the workplace? Kaiser Permanente Interview Questions & Answers | Indeed.com I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Most Asked Kaiser Permanente Interview Questions and Answers You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. ", "As a certified pharmacy tech, I have to continue learning. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. We will re-assess in December, but it seems to be working very well. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". 35 Kaiser Permanente Interview Questions (+ Answers) "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. It's best that the person knows the reasons why so that they can learn from the experience. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. This approach has greatly reduced in-house issues related to communication. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Questions and Answers about Kaiser Permanente - Job Search | Indeed Answer dates might appear two to three weeks before they were published. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Therefore, any date prior to 2019 might not be accurate. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Submit as soon as possible so that you will have more time to gather the required supplemental documents. This is a great start! Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. One is ABC, and the other is XYZ. You've chosen a powerful example that can help make you a more memorable candidate. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Tell me about yourself. A career in healthcare can be emotional at times; however, I choose to focus on the positives. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. The reason was a computer glitz that held the release of his chemotherapy. You must create your own answers, and be prepared for any interview question in any interview. Your answer shows the interviewer that you can work well with almost anyone. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Image source: Times Herald. ", "I think my weakness is that I take too much to do. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. I greatly value diversity. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Reiterate to your interviewer that you are aware of the stressors that come with this role. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries.
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