Community Rules apply to all content you upload or otherwise submit to this site. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. All rights reserved (About Us). In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. But not all companies are offering refunds. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Ticket buyers and sellers say StubHub owes them after widespread event StubHub to Refund Over 75k Customers for Events Canceled During the 2875 Michelle Dr., Ste. Call 1-800-GAMBLER. What are the consequences if I dont comply with these health and safety policies? Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Live events: StubHub will offer refunds for canceled events after pic.twitter.com/onFRrGVh6S. All Rights Reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Looking for a ticket refund? StubHub reaches agreement to repay [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. StubHub: Event Tickets on the App Store From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. NO MORE REFUNDS. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. This image from. Our mission to make business better is fueled by readers like you. Simply go to your. Otherwise you will receive a voucher for 120% of your purchase price. There is no place on the website that says you have a time limit, but you do. Cookie Settings/Do Not Sell My Personal Information. If you sell they will reduce or waive the sellers fee. PDF In the United States District Court for The Western District of Wisconsin Daphne, AL 36527 Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices StubHub said they'd refund canceled tickets, but now they're taking 8, Ch. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. and click the Request cash refund button on the appropriate credit. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. This may include details from your tickets (so be sure to keep them), or information from the event venue. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub updated their policy today. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. StubHub sued over refunds for canceled events during coronavirus 199 Fremont Street, 4th Floor StubHub normally sells almost $5 billion in tickets a year. Viagogo refused to refund her . February 16, 2021 March 13, 2020 by Brett Goldberg. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Its not acceptable, he said, explaining what to write. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Read Customer Service Reviews of stubhub.co.uk - Trustpilot All rights reserved. How to Request a Stubhub Refund [98% Success] - DoNotPay If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Will 2021 Become StubHub's Nightmare Year? - forbes.com StubHub and several more of these. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Your email address will not be published. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Terms at draftkings.com/sportsbook. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. StubHub to refund canceled events after pandemic complaints - KXTV StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. YouTubes privacy policy is available here and YouTubes terms of service is available here. 2. 8 Feb 2023. To learn more or opt-out, read our Cookie Policy. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Now, the company is the subject of two class action lawsuits Theres a lot happening in the world. They were really good. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. 2020 CBS Broadcasting Inc. All Rights Reserved. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The agent will be able to grant you a refund if your scheduled event has been canceled. If these are not available, you will likely get a full refund. Sep 15, 2021, 1:28 PM. StubHub agrees to refund payments for canceled events Read more about event statuses. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub will refund your money if an event is cancelled or moved. COVID-19 Impacted Events Updates : StubHub If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. We will process the refund to your original payment method within 5 days. He immediately requested a refund. Receive a coupon for 120 percent of your original purchase*. Prefer a cash refund instead? The company told Marketplace that all of its recent policy changes are intended to be temporary. As if the cancellation of sporting events and concerts wasnt enough. Wheres that guaranteed refund? StubHubs return policy is called the FanProtect Guarantee. Those will be paid out by the end of May. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Customer service all the way to your seat, 2000-2022 StubHub. He also eventually received his payment on the night of April 3. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. How Do I Get Stubhub to Refund a Charge? - GetHuman [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Payouts delayed for events before COVID-19 shutdowns. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Concert "postponed", stub hub wouldn't refund, dispute - reddit From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Get browser notifications for breaking news, live events, and exclusive reporting. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . That customer may need to try and exchange those tickets, or attend the rescheduled date. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Ticket refunds: Rules and one surprising tip for postponed concerts and the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. We rely on your financial support to keep making that possible. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. All rights reserved. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Coupons can be applied to one or multiple StubHub. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. It was no problem canceling New York City hotels. Lindsay is the author of this solution article. Filled out the block for reason. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For big sporting events, when is a sellout a sellout? However, UPS and retail fees will not be refunded. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. There's class action suits, that they violated their fan protect guarantee," Rossman said. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. | NY Call 1-(888)-364-3065 |NYC Health Dept. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Customers can choose to keep their credits if they like. Not surprisingly, this new policy has been heavily criticized. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . StubHub to refund canceled events after pandemic complaints Theyre not offering one and I cant make the new date. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. But is StubHub legal? "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. 2023 Fortune Media IP Limited. StubHub to refund canceled events after pandemic complaints That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub suspended that policy in March 2020, following the mass . But people want their cash back now. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Tel: 601.427.4050 [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Sorry we couldn't be helpful. Whenever that might be. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. All Rights Reserved. But when it came to the current situation, it didn't honor the deal, the suit claims. Explain your scenario, and provide any applicable evidence. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Straight-up refunds for purchases from official outlets. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. StubHub was pressing hard to get money. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Its important to know your consumer rights when you ask for a refund. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. After a canceled event, StubHub charges the seller for the amount collected. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub updated their policy today. If they are successful, the defendant pays the legal fees. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. If the event is canceled and not rescheduled, you will get a refund. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. For third party ticket resellers, it gets even more complicated. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. At regular volume, we can afford to take that risk. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019.
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