athenahealth patient portal login athenahealth patient portal login

To do so: Adobe Acrobat is required to view and print forms on the portal. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Example: We give information about you to your health insurance plan so it will pay for your services. We can use your health information and share it with other professionals who are treating you. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. I'm . If youve set up text messaging as your security option, the following message will appear: 2. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. The Patient Portal is an online service that provides patients secure access to their health information. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Drive better RCM outcomes by gamifying your revenue cycle processes. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Improve your performance with the support of the largest connected network in healthcare. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. If you need to speak with the office sooner, please call the office directly. For iOS devices: athenaPatient requires OS versions 15.x or above. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. You agree not to use Patient Portal to post or send or post any illicit or offensive material. This can occur when the data systems are undergoing maintenance. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. trouble logging in, password assistance, access to family members information etc.) All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. through the athenaPatient app? We are required by law to maintain the privacy and security of your protected health information. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? Navigate to the Account screen by clicking Account in the bottom navigation bar. All other Portal support requests (e.g. How do I manage my saved credit and debit cards? The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. We will say "yes" unless a law requires us to share that information. The patient portal now exists in Spanish. We will not use or share your information other than as described here unless you tell us we can in writing. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Start by clicking the button below, and logging in with the email and password you already use. The Portal is not intended for use by anyone outside of the United States. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). In case of a medical emergency, call 911. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. We can share health information about you with organ procurement organizations. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Just find your QuickPay Code on your billing statement and you're ready to go. How do I register for the Patient Portal? Here you will see an option under Our Resources titled Feedback. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Here are answers to some frequently asked questions to help you get started. What if I'm unable to access the Patient Portal? We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. athenahealth reserves the right to make periodic updates and revisions to this Policy. We were unable to save your data. How do I ask a question about my account balance? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We will say "yes" to all reasonable requests. You understand that Patient Portal provides you with online access to some clinical information about you. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. In the meantime, you can always log into your Patient Portal using a web browser to check this information. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Feel prepared from day one with personalized assistance and live support. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Your data should be available again once the systems are updated. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. The Portal is not intended for use by anyone outside of the United States. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). This website and Patient Portal contain links to websites operated by other parties. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Get the visibility and support you need to grow. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. A link to reset your Patient Portal password has been sent to. Patient Portal is a communication service offered as a convenience to our patients. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We can use and share your health information to run our practice, improve your care, and contact you when necessary. This will bring up a detailed view of the results. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. that you are authorized to address the patient's billing matters. Ive logged into athenaPatient, but it says my provider isnt supported yet. Only test results which are considered appropriate for release will be accessible through the Patient Portal. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. How does the athenaPatient app relate to the Patient Portal? THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We typically use or share your health information in the following ways. Select the message type from the dropdown options based on the topic of your question. When you see this error, a problem has occurred with the app loading your data. Patients can message their doctor or provider directly and connect with their healthcare team! You may have access to view information for family members or others you care for if their provider is enabled for the athenaPatient app. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you selected a security question when you set up your security option, the following page will appear: 1. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. Follow the prompts and check in to your appointment. All other Portal support requests (e.g. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or.